Mortgage Disclosure Manager

Description:
• We are looking for a results-oriented, Disclosure Department Manager to join our management team!
• Someone who recognizes contributions, and has a philosophy of creating Raving Fans & Improving the Lives of Families.
• We need someone driven, organized, who can communicate effectively, and plan ahead.
• The primary objective of the Disclosure Manager is to oversee and manage the Disclosures Department to ensure processes and procedures are being carried out in compliance with all applicable laws and providing raving fan customer service.
• This position requires a commitment to managing the operations of the department and have the drive to manage others.
• As a Manager in our Operations area, you will continually review processes to identify and remediate inefficiencies and implement changes.
• Manage the functions and monitor daily reports to ensure all work is completed in an accurate manner within timing requirements.
• Review and reorganize resources within the department as necessary to ensure even flow of business and make suggestions for reallocation of resources as projects complete and shift to other priorities.
• Meet with employees on a regular basis to assign/review daily production goals and ensure work is being completed; make suggestions for better productivity and re-organize as needed.
• Monitor and report monthly performance volume and metrics; meet with employees to share results and make recommendations.
• Continually assess processes to identify opportunities for better workflow and/or efficiencies; implement creative strategies for improvement.
• Train and develop employees to do their job effectively, ensuring changes in process are appropriately communicated and implemented throughout the team; ensure appropriate cross-training in order to develop employees and ensure coverage in areas as volume fluctuates.
• Maintain up-to-date, clear instruction manuals for all positions.
• Perform general management responsibilities, including: responding timely to employee issues and questions, assisting in the staffing and hiring process for department positions; coaching and motivating employees to obtain their best, reviewing performance both formally and informally, and maintaining confidential employee records and correspondence.
• Promote and ensure our goal of creating Raving Fans is a department and individual focus at all times – for both loan officers and borrowers.
• Learn and remain up-to-date on the responsibilities of the department positions in order to answer questions and identify inefficiencies, streamlining opportunities, and potential improvements.
• Respond effectively and timely to calls and emails regarding miscellaneous inquiries, escalated requests, and issues regarding setup and closing of loans.
• Fill in specific positions when necessary due to absence.
• Manage specific projects for management.
• Maintain a high level of confidentiality at all times.
• Any other duties as assigned.

Requirements:
• Bachelor’s degree in Business Management, Finance, Administration (or equivalent combination of education and experience).
• Minimum 2 years’ experience in managing, leading and/or directing teams; including coaching, development, and process improvement.
• Prior experience in the mortgage industry is required, preferably in Disclosures or Compliance although processing, underwriting, etc. is acceptable.
• Ability to learn federal conventional and governmental real estate lending guidelines, as well as residential mortgage processing, underwriting, and closing procedures is required.
• Must possess demonstrated teamwork and customer service skills.
• Proven track record in working with all levels of staff and management.
• Strong desire to excel in a competitive environment.
• Demonstrated proficiency with computer systems and software programs including Microsoft Word, Excel, and Outlook required; experience with electronic mortgage processing systems such as Encompass preferred.
• Strong written and verbal communication skills.
• Self-motivated with ability to think creatively and solve issues independently without intervention.
• Ability to effectively communicate to co-workers, outside vendors and lenders.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.

Benefits:
• medical, dental, and vision insurance
• 401(k)
• company-paid life insurance
• and much more!

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