Project Manager - Enterprise Merchandise

Description:
• As Project Manager, Corporate Gifting, you will be responsible for supporting up to 3 Account Executives during the sales process by managing order-to-delivery for their clients.
• Your primary goals are to leverage your deep understanding of Quince to support your Account Executives and to deliver an excellent customer experience.
• Your roles and responsibilities are subject to change as we optimize our sales process. You will work directly with the US-based sales team and our Hong Kong-based project manager(s).
• Partnership: proactively gathers deal info, finds answers, proposes solutions, and finds opportunities to decrease your operational tasks.
• Accuracy: detail-oriented and upholds client expectations throughout the entire process.
• Urgency: replies with a sense of urgency, advocates with vendors on behalf of the customer, organizes next steps at every touchpoint.
• Customer Support: accountable for all issues, over-communicates with the customer, and manages any issues with confidence and compassion.
• During the Sales process, you will help Account Executives gather Deal information, understand inventory levels, and interact directly with vendors to plan orders.
• You will take over all communications with the client from logo approval to billing. This includes finalizing customization details, sharing progress photos and updates, and communicating delivery dates. You will serve as the liaison between our Hong-Kong based project manager and US-based client for approvals.
• Track project updates in our B2B operations tracker and share updates with clients.
• Assist clients with sample returns.
• Assist with shipping and tracking of samples and complete orders.
• Troubleshoot any missing or lost items.
• Answer product and inventory questions as needed.
• Field requests to expedite samples when possible.

Requirements:
• Must have knowledge of Google Sheets. Preferred experience with a CRM (we use HubSpot).
• Self-starter who is comfortable working in a fast-paced environment with few policies and procedures.
• Must be extremely detail-oriented and operate with a sense of urgency.
• Customer service oriented and customer obsessed.
• Takes initiative to reply to customers with urgency.

Benefits:
• Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• If you require reasonable accommodation during any part of the application or interview process, please contact [email protected]. We are committed to ensuring an inclusive and accessible hiring process for all candidates.
• Beware of Frauds: To safeguard candidates, Quince emphasizes legitimate recruitment practices.

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