Military Customer Service/ Data Entry/ Admin Clerks (Remote)
We are seeking motivated and detail-oriented individuals to serve as Remote Military Customer Service / Data Entry / Administrative Clerks . In this role, you will support active duty, veterans, and military families by providing accurate, professional assistance with administrative processes, data entry, and customer service. The ideal candidate is mission-driven, respectful of confidentiality, and capable of navigating military protocols and terminology.
Key Responsibilities:
- Customer Service Support:
- Provide prompt and courteous assistance to service members, veterans, and their families via phone, email, or chat.
- Assist with inquiries related to benefits, records, ID verification, service documentation, and other military-related needs.
- Ensure professional and empathetic communication, especially with sensitive issues.
- Data Entry & Records Management:
- Accurately input, verify, and maintain military personnel data in databases (e.g., DEERS, DFAS, VA systems, or internal records).
- Manage electronic documents including service records, claims, correspondence, and case files.
- Perform quality checks to ensure data accuracy and completeness.
- Administrative Support:
- Prepare reports, forms, letters, and spreadsheets as needed.
- Schedule virtual meetings or appointments and manage calendars.
- Support compliance with military standards and data security protocols.
- Required Qualifications:
- U.S. Citizen (required for federal/military contract roles).
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
- 1+ year(s) of experience in customer service, data entry, or administrative support.
- Familiarity with military structure, culture, or services (e.g., VA, DFAS, TRICARE) is a strong plus.
- Proficient with Microsoft Office Suite and/or Google Workspace.
- Ability to work independently in a remote environment with minimal supervision.
- High-speed internet and a secure, quiet home office setup.
- Preferred Qualifications:
- Prior military service or military spouse/family member.
- Experience with military systems such as DMDC, VA.gov, or similar.
- Experience with ticketing or CRM software (e.g., Salesforce, Zendesk, ServiceNow).
- Active Security Clearance (preferred for certain roles, not required for all).
- Soft Skills:
- Respectful, patient, and empathetic communication.
- Strong attention to detail and organizational skills.
- Integrity and commitment to confidentiality.
- Benefits:
- Competitive hourly pay or salary based on experience and clearance level.
- Remote work flexibility with structured schedules.
- Paid time off, federal holidays, and sick leave.
- Professional development and training support.
- Opportunity to support and serve the military community
Remote
About the Company:
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