Account Data Analyst (Data Entry/Administrative Support)
Position Overview
Support sales, service, and order management teams by validating and remediating requested customer information. Accurately enter data into CRM and ensure accuracy in all ERP systems. Provide first level support to downstream users as needed. This is a remote role where you will work out of your dedicated home office at any location in the United States. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference.
- Key Responsibilities
- Simplify and maintain sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in UCM (Reltio) platform and downstream systems.
- Execute processes to support customer account requests within the agreed upon support level agreement.
- Coordinate all activities related to quarter and month end customer support.
- Act as a cross-functional coordinator to resolve customer issues & complaints arising from account requests.
- Provide expertise outside of the immediate team in the form of special projects as needed.
- Required Qualifications
- Bachelor’s degree or equivalent work experience in order management, customer sales/service, data entry or similar experience.
- Minimum 1 year of experience in sales support, order management, customer service and/or data administration roles.
- Excellent written and verbal communication skills with the ability to interact effectively with various types of people.
- Familiarity with MS Office applications including Excel, Word, and PowerPoint.
- Strong English capability in both spoken and written forms.
- Willingness to work various shifts/hours at quarter end that can include weekends, evenings, and holidays.
- Must have a dedicated home office with high speed internet access or, if local, be able to work from the GEHC Waukesha office.
- Legal authorization to work in the U.S. (no visa sponsorship available).
- Preferred Qualifications
- Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com.
- Detail oriented with a strong commitment to deliver results.
- Ability to manage multiple priorities and deliver on tight timelines.
- Strong team player with high levels of resourcefulness, energy, and enthusiasm.
- Highly motivated, flexible, assertive, and accountable.
- Benefits & Perks
- Compensation: For U.S. based positions, the pay range is $65,280.00 - $97,920.00 Annual. Compensation decisions are based on skills, qualifications, experience, and location. This position may also be eligible for performance-based incentive compensation, including cash bonus(es) and/or long term incentives (LTI).
- Benefits: Competitive benefits package including medical, dental, vision, paid time off, a 401(k) plan with employee and company contributions, life, disability, and accident insurance, and tuition reimbursement.
- Opportunities for professional development and challenging career growth.
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