Vice President - Strategic Sales, Analytics

Description:
• At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
• As the TTEC Digital Vice President, Strategic Sales for our Analytics practice, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture.
• Reporting to the SVP, Consulting, Analytics, and AI you’ll leverage your technical proficiency to drive growth and adoption of our analytics solutions across our client base.
• You will work cross-functionally with account executives and solution teams to identify opportunities, shape strategic conversations, and ultimately drive revenue through value-based analytics sales.
• This is not a pure sales role, it’s a strategic hybrid of sales leadership, technical solutioning, and client advisory.
• You’ll bring hands-on analytics experience, contact center and cloud expertise, and the commercial savvy to close complex, high-value deals.
• Typical week will include:
• Business Development & Sales Support
• Partner with the core sales team to identify and qualify analytics opportunities within existing accounts.
• Lead client conversations to translate business needs into analytics use cases and value propositions.
• Support pipeline development and management, contributing to deal strategy and closure.
• Develop and present compelling proposals and solution roadmaps, customized to each client.
• Solution Design
• Work with cross-functional teams to scope end-to-end analytics solutions (technology applications, methodologies, identification and use of data sources, models, etc.).
• Define success metrics, KPIs, and delivery timelines.
• Serve as the bridge between technical delivery teams and client stakeholders, ensuring solutions meet both business and technical requirements.
• Technical Leadership
• Leverage hands-on experience with analytics tools (e.g., Python, SQL, Power BI, Tableau, Databricks).
• Drive or participate in POCs, client workshops, and technical validation processes.
• Speak confidently about cloud-based data architecture and engineering, especially across AWS, GCP, and Azure.
• Demonstrate thought leadership in CX analytics, AI/ML, and data-driven decision-making.
• Client Advisory
• Operate as a trusted advisor to senior client leaders in Contact Center, CX, and Digital Transformation.
• Guide clients through analytics maturity journeys, data strategy design, and change management.
• Translate complex analytical concepts into executive-level insights and actionable strategies.

Requirements:
• 10+ years in analytics, with progression from technical delivery to client-facing roles.
• Proven experience supporting or leading complex sales cycles with large enterprise clients.
• Hands-on background in data engineering, data science, or analytics consulting.
• Knowledge of Contact Center operations, CCaaS, IVR, AI solutions, and what matters to CX leaders.
• Deep understanding of cloud ecosystems, especially GCP and AWS, and their analytics toolkits.
• Commercial acumen and experience managing or influencing large revenue streams.
• Technically credible—comfortable speaking to architecture, tools, and analytical methods.
• Strong network and presence—confident, engaging, and persuasive in client settings.
• Willingness to be hands-on and roll up sleeves in a fast-moving, high-impact environment.
• Bonus: MBA or experience in marketing, strategy, or management consulting.

Benefits:

• Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off.

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