[Hiring] Manager, Revenue Management Systems @CHN Choice Hotels International Services

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Role Description

This role involves managing the Revenue Management Systems team to enhance property performance through effective revenue management strategies.
• Lead and develop a high-performing revenue support team.
• Interview, hire, train, and onboard top talent for the revenue management systems team.
• Drive Revenue Management System performance by establishing clear performance expectations and objectives.
• Empower associates to improve their performance through self-measurement and calibration tools.
• Own and deliver the Revenue Management System Onboarding Process and ongoing RMS support to franchisees and internal stakeholders.
• Improve, develop, and maintain efficiencies in the system onboarding process and franchisee-facing onboarding training and resources.
• Drive property-level system knowledge, engagement, and adoption.
• Oversee the health of the system and facilitate regular audits, ensuring actionable updates to enhance overall system performance.
• Perform revenue analysis and provide Revenue Meetings and Systems Configurations review with hotel owners and operators as needed.
• Meet with franchisees as an escalated level of support for internal stakeholders such as Franchisee Care or revenue management teams for systems or revenue concerns.

Qualifications
• Bachelor's or Master’s degree or an equivalent combination of education and work-related experience.
• At least 4 years’ experience as a Revenue Manager, or Business Consulting experience focused on revenue analytics.
• Revenue Management Certification (CHRM or CRME) is required of all Choice Revenue Management team members.
• Comprehensive knowledge of pricing and Revenue Management systems, Revenue Management principles and philosophies, industry standard metrics and practices, and emerging technologies preferred.
• Experience with franchising businesses and/or hotel Management Company across multiple brands a strong plus.
• Knowledge of Choice Internet sites, Property Management Systems and Revenue Management Systems, Choice distribution platforms and strategies, GDS systems a plus.
• Proficient in the use of all Microsoft office applications with high degree of demonstrated proficiency in Excel.
• Demonstrates key competencies to include Develops Talent, Builds Effective teams and Drives Engagement.
• Demonstrates Active listening: Fully understanding the message and emotions behind it, showing respect, building trust, and fostering deeper connections.
• Setting clear, measurable, and collaborative goals that align with the organization's vision and encourage teamwork.
• Acts as a champion for change management and motivates others to adapt to a changing environment.
• Organizational agility and demonstrated success in implementing complex, cross-functional initiatives through direct and indirect influence.
• Excellent communication skills, including the ability to report project analyses and conclusions in written reports and oral presentations.
• Ability to apply critical thinking skills to understand and solve complex problems using data as the basis for recommendations.
• Strategic planning skills.
• Strong understanding of micro and macroeconomics.

Requirements
• This is a leadership role that will report to the Senior Manager, Pricing & RM Technology.
• You will have 5-7 direct reports and collaborate with cross functional departments on a regular basis.
• You will be a remote-based associate, working from your home office.
• You will be required to connect virtually with Choice team members and leadership on video via Zoom, with possible periodic travel in-person to our offices.
• Nationwide travel will be required 10% of the time.

Salary Range

The salary range for this position is $105,000 to $124,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).

Benefits
• Competitive compensation and benefits, including medical, dental, and vision coverage.
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Financial benefits for retirement and health savings.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.

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