RVP - Portfolio Leader

Description:
• Lead a team of CSMs & CSALs, forecasting growth, excellence and High Performing Culture
• Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio
• Engage in top Signature Success prospects by providing direct customer-facing presales support, and formulating strategies to accelerate deal close.
• Actively engage in account strategy and be a part of executing the strategy for select accounts.
• Foster executive relationships with covered customers and internally to drive value of Signature investment.
• Ensure the team successfully delivers the obligations and entitlements of the Signature offer
• Proactively identify and remediate high-risk customers, and address & resolve complex customer blocking issues.
• Own the direct relationship with Sales leaders aligned to your Operating Unit (OU) and build successful partnerships with broader stakeholders serving this OU to achieve common goals.
• Work closely with peers and selling partners on capacity planning for Signature obligations.
• Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed.
• Develop at-scale strategies for driving Premier Success entitlement consumption to mitigate attrition and increase adoption.
• Deliver operating unit targets and key performance metrics through operational execution and discipline.
• Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to stakeholders and Operating Unit (OU) leaders.
• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work.

Requirements:
• Previous leadership roles with direct experience in customer success and team management.
• The ideal candidate has Nonprofit or NGO industry experience.
• The ideal candidate has experience leading global teams.
• Proven success in establishing a clear vision and driving change within a customer-facing organization.
• Coupled with a customer-centric mindset and strong critical thinking, exhibits the ability to use data and insights to identify trends and risks, and inform strategies, tactics and execution.
• Demonstrates excellent communication skills to bridge between various teams and levels, and negotiation skills both with customers and internally.
• Experience in building executive relationships and driving/influencing change with complex Enterprises.
• Showcase a proven track record in building a high-performing team, including performance management, talent management, recruitment, retention, and development.
• Experience with Enterprise-scale organizations and demonstrated leadership to make rapid decisions and problem-solving in this environment.
• Track record of delivering against targets and KPIs.
• Familiarity with Salesforce's product offerings, services, and the larger industry landscape.

Benefits:
• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

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