[Hiring] Sr. Manager, Service Support - Dedicated Drivers @Airspace

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Role Description

As the Sr. Manager, Service Support - Dedicated Drivers, you will be responsible for directly managing all support functions for the Dedicated Driver program through active daily tasks monitoring, employee performance evaluations and ongoing driver support initiatives (including driver engagement, driver resources, feedback forums).
• Partner with Director of Dedicated Drivers to set focus for and execute on Airspace’s Dedicated Driver support strategy
• Lead, manage, and mentor the Dedicated Driver support teams
• Develop core team’s performance and efficiencies through general support focused and individual KPI’s
• Manage training and development for all support functions
• Supervise daily operations and identify opportunities to optimize processes
• Develop scalable business rhythms to monitor and analyze support metrics to:
• Identify areas for improvement
• Address recurring issues
• Develop & implement solutions
• Manage daily financial processing tasks
• Partner with Revenue, Product, Ops, and Finance to define and improve the Dedicated Driver support experience

Qualifications
• 5+ years of experience in team management
• Proven ability to develop & implement support based initiatives
• Ability to partner with cross-functional team to drive positive outcomes in service
• Experience working in an environment where work activities require rigorous process adherence
• Ability to develop teams and people to achieve their full potential
• Strong communication skills (both verbal and written)
• Detail-oriented and excels at active listening
• Time-management skills and multitasking ability
• Tech-driven, experience with software support
• Deep understanding of time-critical logistics, Business Operations, and process improvement (preferred but not required)
• Humble, positive service-based leader

Core Values
• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

Compensation

$115k + 10% bonus target (split 50/50 individual/company)

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