[Hiring] Account Manager, Emerging Sports & Group Travel @PIVOT Agency

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Role Description

The Account Manager, Emerging Sports & Group Travel, is responsible for being a driving force in the vision and strategy for PIVOT’s group division within PIVOT Travel. This person is an effective communicator with a clear focus on performing for our current clients and being a key member to help build out a vision for the future of the Pivot travel group clients, including WNBA, NASCAR, NCAA, Youth Sports, Entertainment, Corporate/Wedding/Events and any group business outside of NBA/MLB/NFL/NHL travel. This person will be responsible for all aspects of group travel, including sales, client onboarding, sourcing, contracting, overseeing the day-to-day operations, finance, and analytics.
• Uncover new opportunities within the group travel space
• Provide ongoing support to the Emerging Sports & Group Travel team with day-to-day operations through client interaction, liaison between the hotel and the client, and other administrative support
• Outline event requirements with client (dates of stay, room/meeting space needs, concessions, etc.)
• Understand the client’s needs, budget, and requirements for each opportunity
• Strategically source hotels for each opportunity and generate hotel bid reports using CVENT
• Negotiate proposals with hotels to achieve the best rate and most conducive concessions based on client preferences
• Contract request/redlines within an efficient time frame
• Finalize and execute contract agreement with client and hotel
• Utilize Salesforce to build a pipeline, manage opportunities, and track data
• Provide support to clients for additional services needed (air, ground transportation, black-car service, long-term/short-term rental)
• Building and maintaining strong partner relationships with all properties, NSO’s and clients
• Manage last-minute requests, needs, or changes
• Follow up with the client and the hotel on any feedback or challenges encountered during the stay
• Report weekly to the Vice President, Emerging Sports & Group Travel with updates, wins/losses, and client-related information
• Work with the Travel Division finance team on any specific pick-up reports, commission, or hotel support

Qualifications
• BA/BS in Business, Sports Management, Marketing, or other related disciplines
• 3-5+ years of experience in sales, marketing, and business development, 3rd Party/Hotel, or team operations related position
• Expert knowledge and understanding of group logistics/Hotel logistics from both a competitive and business perspective
• Existing book of business and industry relationships
• Acute attention to detail, organization, and efficiency

Requirements
• An appropriate level of drive and toughness to effectively manage multiple demanding, critical projects in a fast-paced, technical environment, and a rapidly evolving industry
• A strong hotel brand awareness (i.e., Hilton, Hyatt, Marriott, IHG)
• Advanced negotiation skills
• Knowledge of all aspects of travel (hotels, charter/commercial air, ground transportation, rentals, catering, etc.)
• Strong interpersonal skills to be able to effectively manage different relationships with clients and hotels
• Excellent presentation, written, and oral communication skills
• Experience using CVENT, Salesforce, MS Office, Google Suite

Benefits
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short-Term & Long-Term Disability
• Work From Home

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