Account Management Advisor

Description:
• The Account Management Advisor is responsible for maintaining ASAP’s house account clients and onboarding new accounts with B2B sales team.
• Reporting to the Senior Business Development Manager, this role requires strong customer service skills and effective communication with Key, Market, and Internal accounts.
• With a keen attention to detail, responsible for implementing newly sold accounts and accompanying services to ensure a best-in-class customer experience.
• Additionally, identify new sales opportunities, actively assist in streamlining processes for employers, and contribute to retaining and expanding the market share.

Requirements:
• Bachelor’s degree in marketing, business administration or a human service-related field preferred
• At least 1-2 years B2B sales preferred
• At least 1-2 years of account management experience required
• Employee Assistance Program (EAP), drug testing, risk management, occupational healthcare, or mental health employment experience strongly preferred
• Knowledge of drug and alcohol risk management industry preferred
• Excellent computer-based, telephonic, verbal, and written communication skills
• Prospecting ability for new business
• Exceptional and demonstrable customer service business style and orientation
• Strong goal setting skills and goal achievement history
• Ability to strategize, persuade and negotiate
• Ability to multi-task clients and successfully prioritize workload
• Cognitive thinker with excellent problem solving and decision-making skills
• Excellent public speaking and presentation skills
• Proficient in Word, Excel, Outlook, and PowerPoint

Benefits:
• Eligible for benefits including medical, dental, vision, life insurance, and 401(k).

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