Customer Service Representative - Financial Assistance Counselor
- Description:
- Work Remote Position
- Performs day- to- day customer service activities within the hospital revenue operations
- Serves as part of a Customer Service team responsible for ensuring excellent customer satisfaction
- Performs customer service activities handling various self-pay and insurance billing and collection inquiries
- Assists patients in the resolution of billing issues
- Provides detailed documentation and reports of customer complaints
- Tracks trends of customer service encounters
- Resolves independently or escalates issues affecting customer complaints
- Performs communication and follow-up processes related customer service
- Performs other duties as needed and assigned by the supervisor
- Requirements:
- High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program
- At least one (1) year of experience and relevant knowledge of revenue cycle functions
- Experience in a complex, multi-site environment preferred
- Financial counseling experience needed
- Experience with the Epic medical billing system needed
- Previous service/call center experience
- Excellent verbal and written communication skills and organizational abilities
- Strong interpersonal skills in interacting with internal and external customers
- Ability to work independently and operate keyboard and telephone effectively
- Basic understanding of Microsoft Office
- Completion of regulatory/mandatory certifications and skills validation competencies preferred
Benefits:
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