Women's Health Patient Advocate - Outbound

Myriad Women's Health is hiring a remote Patient Advocate for our Outbound team. The Customer Success team within the Myriad Women's Health Commercial Operations organization is integral to Myriad Women’s success as every individual client communication and interaction matters.

The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. We handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers, some who may be experiencing stress. We work to resolve and preempt customer issues to ensure a positive customer experience.

Myriad Women’s Health Customer Success team provides a differentiated customer experience because we hire amazing people to join this team. Our Patient Advocates are highly skilled, motivated people who are driven by human interactions and solving problems. We also invest in helping our team members forge meaningful and exciting career paths -- whether it means they learn and grow within Client Services or prepare to pursue opportunities with other teams within Myriad Women's Health.

Shift: Monday-Friday with flexible start time between 5:00am-8:30am Pacific Time

Expectations

• Communicate with up to 50 patients and healthcare providers each day through phone calls, emails, and live chat
• Handle a variety of inquiry categories including questions about our products and services, the intricate world of insurance billing, and work with our laboratory to ensure the timely delivery of test results
• Respond promptly to all customer inquiries while following standard operating procedures and professionally handling access to HIPAA information
• Be the hub across all departments: work with the engineering, billing operations, and lab teams on prompt handling of orders and billing processes
• Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
• Participate in projects that extend beyond your day to day to stretch you to think outside the box or explore new aspects of Myriad or our customers’ experience

Qualifications

• 1-3+ years of customer service experience, preferably in healthcare/ biotechnology
• Experience using customer service applications, such as Service Cloud and Salesforce
• BA/BS Preferred but not required
• Exceptional oral and written communication skills
• Expert knowledge of Microsoft Office Applications
• Excellent organizational and task management skills and professional judgment
• Enjoys problem solving and identifying patterns
• Hardworking individual who loves working on a team and supporting others
• Minimum Speed/Bandwidth Requirements: 50 Mbps Download (MegaBits Per Second) - and Upload 5 Mbps

Physical Requirements

Lifting Requirements –sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements –stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.

EEO

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Myriad Genetics is a leading genetic testing and precision medicine company dedicated to advancing health and wellbeing for all. Myriad discovers and offers genetic tests that help assess the risk of developing disease or disease progression and guide treatment decisions across medical specialties where genetic insights can significantly improve patient care and lower healthcare costs. For more than 30 years, our scientific expertise has brought actionable genetic insights to millions of people. Today, we continue to innovate across hereditary cancer risk, reproductive health, oncology, urology and mental health. For more information on how Myriad is making a difference, visit www.myriad.com.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on inclusion and belonging at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Myriad Genetics is an inclusive work environment and welcomes all applicants. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting [email protected].

Originally posted on Himalayas

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