Remote Telehealth Practice Manager (Nationwide)

About Your Smile Partners PLLC

Your Smile Partners PLLC operates a nationwide network of telehealth and teledentistry clinics, delivering fundamental human healthcare and public health services. We are seeking motivated, state-specific partners to join our expanding team and manage the full spectrum of telehealth and teledentistry operations in your region.

Key Responsibilities:
• Clinic Operations Management: Oversee the daily operations of assigned telehealth and teledentistry units, ensuring smooth, compliant, and patient-centered care delivery.
• Patient Coordination: Manage assigned patient caseloads, including scheduling, follow-up, and ensuring a seamless televisit experience.
• Professional Communication: Serve as the primary liaison between assigned medical/dental professionals and patients, facilitating effective communication and care coordination.
• Televisit Preparation: Prepare and support patients and providers for telehealth appointments, ensuring all necessary documentation and technology are in place.
• Insurance Billing & Collections: Handle insurance verification, billing, and collections processes, working to maximize reimbursement and minimize denials.
• Compliance & Privacy: Adhere to all regulatory, privacy, and security standards, including HIPAA, to protect patient and provider information.
• Practice Management: Utilize provided digital resources and practice management tools to track performance, patient outcomes, and operational metrics.
• Continuous Learning: Participate in comprehensive training and assessment programs to ensure understanding of telehealth protocols, compliance, and best practices.

Qualifications:
• Education/Experience: Open to professionals from diverse backgrounds, including medical students, management practitioners, office managers, medical assistants, dental assistants, or entrepreneurial individuals with a passion for healthcare.
• Technical Skills: Comfortable with telehealth platforms, electronic health records (EHR), and digital communication tools.
• Communication: Strong interpersonal and organizational skills; ability to communicate effectively with patients and healthcare professionals.
• Adaptability: Willingness to learn and adapt to evolving telehealth technologies and protocols.
• Compliance Mindset: Commitment to upholding privacy, security, and regulatory standards.

Preferred Qualifications:
• Experience in healthcare administration, telehealth, or dental practice management.
• Certifications such as Certified Telehealth Coordinator (CTC), Health Informatics Certification, or similar are a plus.
• Prior experience with insurance billing and collections.

Training & Assessment:
• All partners will undergo a structured training program covering telehealth operations, compliance, technology use, and patient management.
• Training includes blended learning (online modules, live sessions), hands-on simulations, and case-based learning.
• Assessment includes pre- and post-training evaluations, knowledge checks, and ongoing feedback to ensure readiness and compliance.
• Continuous education and compliance updates provided to maintain high standards of care and regulatory adherence.

About Your Smile Partners PLLC:

Overview of Your Smile Partner Your Smile Partner is a premium teledentistry clinic based in New York, specializing in providing comprehensive dental care through innovative telehealth solutions. Our clinic focuses on delivering exceptional services before and after dental procedures, ensuring that our patients receive the highest quality care without the need for in-person visits. Services Offered Pre-Consultation Services: Our team conducts thorough initial consultations to assess patients' dental needs. This includes discussing medical history, current dental issues, and any concerns regarding treatment options. Utilizing advanced telehealth technology, we provide a convenient platform for patients to connect with our dental professionals from the comfort of their homes. Post-Consultation Services: After dental procedures, we prioritize follow-up consultations to monitor recovery and address any questions or concerns that may arise. Our commitment to patient care continues as we guide individuals through their post-treatment journey, ensuring a smooth recovery process. Orthodontic Consultations: We offer specialized consultations for orthodontic treatments. Our experts evaluate patients' needs and recommend personalized treatment plans, which can include braces or aligners. Through virtual consultations, we aim to make orthodontic care accessible and convenient for everyone. Sleep Apnea Consultations: Understanding the importance of sleep health, we provide consultations for patients experiencing sleep apnea. Our team assesses symptoms and offers tailored solutions that can improve sleep quality. We work with patients to explore treatment options, all while ensuring a seamless telehealth experience.

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