Operations & Team Manager – Virtual Assistant Outsourcing

A growing U.S.-based outsourcing company that supports medical, legal, and executive professionals is seeking a Remote Operations & Team Manager to lead a fully remote virtual assistant team.

This person will manage scheduling, team placements, client communications, and operational tools. The ideal candidate has experience working with medical or therapy offices, understands remote coordination, and thrives in fast-moving, service-driven environments.

Key Responsibilities:
• Oversee team schedules, coverage planning, and client/assistant placements
• Lead client onboarding, including kickoff calls and assistant introductions
• Maintain consistent, professional communication with clients throughout the relationship
• Create and manage SOPs using OneNote, OneDrive, and Zoho Projects
• Set up and manage Zoom Phone System call queues and assistant routing
• Coordinate new assistant onboarding, role alignment, and ongoing performance monitoring
• Work directly with the CEO to manage day-to-day team operations and ensure smooth service delivery
• Track client satisfaction and escalate service concerns when needed
• Understand workflows and operational needs specific to medical and therapy practices

Required Qualifications:
• 2+ years managing remote teams or client-facing operational roles
• Excellent communication and organizational skills
• Comfortable using Zoom Phone, Zoho Projects, OneNote, OneDrive, and Office 365
• Familiar with EHR/EMR platforms (SimplePractice, TherapyNotes, Kareo, etc.)
• U.S.-based with reliable availability from 8:00 AM to 6:00 PM EST

Preferred (Not Required):
• Experience with Jotform is helpful, but not required
• Familiarity with HIPAA protocols or healthcare/therapy workflows
• Previous experience in outsourcing, client success, or VA agency management
• Strong documentation and task coordination habits

Compensation:
• Flat monthly rate: $2,400, paid semi-monthly ($1,200 per cycle)
• 90-day performance review for potential increase to $2,775/month
• 1099 contractor role with full-time expectations
• Compensation based on role ownership, not hourly tracking

To Apply:

Please submit your resume and a brief message outlining your experience managing remote teams, supporting client operations, and working with tools like Zoom Phone and EHR systems. Selected candidates will be contacted for a video interview.

Job Types: Full-time, Part-time, Contract

Pay: From $2,400.00 per month

Schedule:
• Monday to Friday

Work Location: Remote

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