Vice President, Operations - Anywhere in the US

About Torticity

Founded five years ago and headquartered in Boca Raton, FL, Torticity is redefining the legal landscape with cutting-edge technology and unparalleled operational support. While our roots began in streamlining mass tort case services, our ambition led us to expand into personal injury, revolutionizing how law firms operate. With a relentless drive for innovation, we’ve built proprietary technology that enhances efficiency and sets new industry standards. Today, we provide comprehensive, end-to-end solutions that empower law firms to navigate complex litigation with ease.

As pioneers in "Lit-Tech," we merge technology with justice, transforming challenges into opportunities. At Torticity, we’re not just reshaping the industry—we’re building the future of legal excellence. Join us and be part of something groundbreaking.

Remote opportunities available nationwide. Many of our roles are remote, spanning across the U.S.

Learn more about us and our leadership team: torticity.com/company

We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

About the Role:

This role holds a broad and high-impact leadership mandate, responsible for overseeing and scaling company-wide operations in close partnership with the CEO and senior executive team. The individual will serve as a strategic operator, aligning execution with business priorities and ensuring operational consistency, quality, and agility across all areas of the organization. As the leader of Torticity’s largest workforce segment including managers and directors, this role will shape culture, drive high performance, and champion operational excellence at scale.

This role demands a strong cross-functional presence, working in active partnership with key stakeholders across Sales, Data, Technology, Legal, Finance, Quality Control, and People & Culture, as well as maintaining direct client-facing responsibilities to ensure execution aligns with customer expectations. While primarily accountable for operational performance in the Personal Injury and Mass Tort business lines, the individual will also play an influential role across the broader business ecosystem, ensuring integration, transparency, and strategic coordination across departments. The position reports directly to the CEO and the senior executive leadership cohort and will manage a team of senior managers and directors.

In This Role, You Will:

Lead Execution of Company Strategy: Align daily operations with the company’s long-term strategic goals, ensuring a consistent, coordinated, and results-oriented approach across all business units.
Optimize Workflows and Processes: Build scalable and efficient operational systems, leveraging methodologies like Kanban, Six Sigma, and agile project management to identify and remove friction points, streamline execution, and elevate customer experience.
Drive Financial and Operational Performance: Leverage deep FP&A acumen to monitor key metrics—including budgets, spending, profitability and revenue drivers—and ensure disciplined, sustainable growth.
Implement and Manage EOS: Oversee the implementation and continuous refinement of the Entrepreneurial Operating System (EOS), including KPI scorecards, quarterly planning, and team alignment.
Resolve Operational Challenges: Apply data-driven decision-making, structured thinking, and high situational awareness to remove blockers, address issues, and drive team-wide accountability.
Execute Strategic Initiatives: Act as a strategic partner to the CEO and executive team, leading mission-critical initiatives that drive growth, transformation, and operational maturity.
Lead Cross-Functional Collaboration: Build trusted relationships and operational alignment across teams including Technology, Finance, Sales, Legal, Data, and People & Culture, fostering a culture of transparency, shared ownership, and seamless execution.
Build & Evolve Operational Infrastructure: Establish and refine the foundational operating models of new and existing business units, transforming innovative concepts into repeatable, measurable, and digitally enabled execution frameworks.

We’re Excited About You Because You Have...

• Bachelor’s degree required, MBA or advanced degree preferred
• 7+ years of progressive experience in business operations
• A strong track record of driving impact across cross-functional teams
• Demonstrated exceptional people engagement skills
• A strong focus on talent development, upskilling, and fostering a culture of growth and empowerment
• Demonstrated leadership in evolving and scaling operations
• A deep focus on operational excellence, process improvement, and efficiency building
• A background in consulting, business transformation, or strategic operations is highly desirable
• Proficiency in designing and implementing integrated operating models that support scalable growth
• Used operating models that combine organizational design, workforce planning, and data analytics
• Proven analytical mindset, using data and insights to inform strategy, track performance, and make evidence-based decisions
• Strong experience with FP&A concepts, financial modeling, and aligning operational strategies with financial outcomes
• Adept in digital tools with demonstrated digital fluency across platforms that support automation, collaboration, and business intelligence
• Exceptional organizational and communication skills, capable of managing ambiguity and complexity across diverse teams and stakeholders
• Experience with project management, Kanban systems, Six Sigma, or other structured methodologies
• A disciplined, agile, and self-motivated mindset, capable of working independently and delivering results in fast-paced environments
• Strategic thinker with a rigorous, execution-focused approach and a passion for sustainable performance and measurable outcomes
• Strong people leadership capabilities, with experience managing, mentoring, and developing both individual and high-performing teams
• Excellent situational awareness and the ability to adapt leadership style to meet the needs of the business and team dynamics
• Demonstrated success in change management and influence transformation positively while maintaining alignment and engagement
• Knowledge of strategic planning, resource allocation, resource modeling, and effective leadership techniques
• Hands-on understanding of production methods, workforce coordination, and the orchestration of people and resources across departments

Why You’ll Love Working at Torticity…

• You can shape your own career as a senior leader while actively developing and empowering the next generation of leaders
• You’ll be part of a pioneering team at the forefront of legal innovation
• You’ll help shape the future of legal operations—one client, one case, one breakthrough at a time
• You’ll collaborate with bright, kind, and driven professionals across the country
• You’ll thrive in a culture that values equity, impact, and transparency
• You’ll work with technology that makes your job easier, not harder

Compensation and Benefits
This role will receive competitive salary, benefits, and variable compensation. Compensation is determined by various factors, including experience, location, and performance.

In addition, the position includes access to medical, dental, vision, and other benefits, including flexible paid time off. At Torticity, we recognize that our employees are not just professionals; they are individuals with unique lives, families, and challenges. This understanding drives our commitment to providing a comprehensive benefits package designed with your well-being at the forefront. At Torticity, we are dedicated to helping you be the best version of yourself.

Salary Range:
Final salary offer will be dependent upon the candidate’s experience

Perks and Benefits:

At Torticity we recognize that our employees are not just professionals; they are individuals with unique lives, families, and challenges. This understanding drives our commitment to providing a comprehensive benefits package designed with your well-being at the forefront. At Torticity, we are dedicated to helping you be the best version of yourself.

Unparalleled Experience
• 1:1 Coaching and Stretch Assignments early in your career to accelerate growth
• Robust Learning & Development offerings to support your continuous growth
• A talented Peer Network for seasoned talent, providing access to a diverse and expert community
• Work with cutting-edge technology alongside pioneers in the legal tech industry
• Start-up, enterprising culture where you collaborate directly with senior leaders and C-suite executives
• Hyper-growth career opportunities with clear paths to advancement

PTO, Wellness, Family Planning, and Support
• Holiday Pay, including 11 paid holidays
• Flexible PTO and Discretionary Time Off for balance and personal needs
• Access to free therapy sessions and emotional/work-life counseling
• Complimentary Calm subscription to support mental well-being
• Medical, dental, vision, and health insurance coverage
• Life insurance and short/long-term disability insurance
• Flexible Spending Accounts
• Comprehensive support for every unique path to parenthood
• 401k plan
• Employee Assistance Program
• Holiday Pay, including 11 paid holidays
• Flexible PTO and Discretionary Time Off for balance and personal needs

Remote/Hybrid Schedule + Generous Paid Time Off (PTO)
• Enjoy a hybrid work schedule, blending on-site collaboration and work-from-home days for staff within a 40-mile radius
• HQ based employees are generally positioned at the higher end of the market range for their relevant role
• For employees outside of the radius, this is a fully remote role.
• Holiday Pay, including 11 paid holidays
• Flexible PTO and Discretionary Time Off for balance and personal needs

Purpose-Driven Careers
A career at Torticity is purpose-driven, where your work directly contributes to advancing justice and bringing voices to the forefront. By leveraging innovative technology, we help ensure fair outcomes for claimants and empower legal teams to fight for what's right. Join us in transforming the litigation landscape and be part of a team dedicated to making a real, lasting impact in the pursuit of justice and equity.

Apply via our careers site: Torticity Careers at www.torticity.com/careers

Remote

About the Company:
Torticity

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