Auto Appraiser- Remote - Southeast US - Photo / Desk

The Opportunity

This role will be serving our members located in the NC, SC, GA and FL areas. You must live in one of these four states to be eligible to apply.

As a dedicated Auto Appraiser, you will within defined guidelines and framework responsible for the investigation, negotiation, evaluation, and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and emotional intelligence.

What you'll do:
• With the use of digital tools, evaluate and appraise simple and moderately complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines, and state laws and regulations.
• Investigate claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors. May require face-to-face interactions with members and third parties.
• Review facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.
• Demonstrate intermediate knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.
• Review claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.
• Maintain accurate and current claim file documentation throughout the claims process for moderate to complex claims.
• Maintain high standards of productivity through effective desk management, timely follow-ups, and accurate mapping of repair plan and timeline for repair in support of fast and accurate claim adjudication.
• Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.
• Proactively provide policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process, while setting appropriate expectations.
• Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs.
• Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
• 1 year of auto appraising experience.
• Dynamic knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
• Working knowledge of estimating losses using CCC or similar estimating platforms.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:
• At least 2 years of Insurance Auto Physical Damage Appraiser experience.

Physical Demand Requirements:
• May require the ability to operate a company vehicle within assigned territory.
• May require the ability to reach, handle, squat, bend, climb, and keen as needed to complete inspections of damaged vehicles.
• May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments.
• May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

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