[Hiring] Field Billing Coordinator @134 EQ INDUSTRIAL SERVICES, INC.

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Role Description

This role performs a variety of routine and non-routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms.
• Prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system.
• Researches and resolves routine and non-routine billing questions and discrepancies.
• Determines the appropriate adjustment codes to process transactions.
• Reviews invoices for completeness and accuracy.
• Follows up with customers or other division staff/management to resolve identified discrepancies.
• Calculates and prepares manual billings for non-routine, complex billing arrangements.
• Gathers and summarizes supplemental billing information to accommodate customer billing requirements.
• Reviews various billing system reports to identify billing discrepancies.
• Makes corrections as appropriate to ensure accurate billing following standard operating procedures.
• Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings.
• Performs basic and routine research to resolve differences or unidentified/misapplied payments.
• Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office.
• May accept credit card payment from customers over the phone and process recurring payments.
• May complete customer set up in company billing system(s).
• Acts as a resource for less experienced personnel within the division or other divisions, including answering questions and providing training and support.
• Performs other job-related duties as assigned.

Qualifications
• Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry.
• A thorough knowledge and understanding of billing transactions and processes.
• MS Excel skills at an intermediate level.
• Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
• The ability to effectively interact and communicate with division managers as well as customers in a professional manner.
• Must demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Good math aptitude and the ability to work accurately with numbers are essential.

Requirements
• High school diploma or G.E.D.
• 18 months of related billing experience.

Benefits
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

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