Marketing Supervisor

Description:
• Lead and Inspire : Motivate and guide the call center team to deliver exceptional customer service and surpass sales targets
• Drive Performance : Develop and implement strategies to boost lead generation, conversions, and overall productivity
• Optimize Processes : Oversee and enhance call center workflows for greater efficiency and impact
• Ensure Compliance : Maintain strict adherence to industry regulations and company standards
• Foster Growth : Cultivate a positive, results-oriented work environment that empowers team members
• Strategize and Execute : Design and execute initiatives to strengthen call center operations and achieve organizational goals

Requirements:
• Experience : At least 4 years of call center management / as a supervisor of a team with a proven record of success
• Typing Speed : Ability to type at 70 WPM for efficiency and productivity
• Bilingual Skills : Fluent English and Spanish for effective communication with diverse audiences
• Charisma : A compelling presence that energizes and engages both team members and customers
• Sales Expertise : Minimum of 5 years of proven sales experience, consistently meeting or exceeding targets
• Confidence : Strong leadership abilities, sound judgment, and the capacity to inspire trust
• Industry Familiarity : Working knowledge of at least one of the following: auto insurance, roofing, legal claims, or personal injury appointment setting
• Leadership Skills : Demonstrated success in elevating call center performance and customer satisfaction
• Problem-Solving : Ability to make critical decisions under pressure while maintaining clarity and focus
• Organization : Excellent time management and organizational skills for juggling multiple responsibilities
• Technical Knowledge : Familiarity with call center software and technology
• Motivational Skills : Talent for inspiring staff to exceed goals and maintain high morale
• Target Management : Experience setting, tracking, and achieving performance targets
• Regulatory Knowledge : Understanding of industry regulations and standards to ensure compliance

Benefits:
• Competitive Compensation : Earn $10 per hour with opportunities for performance-based bonuses
• Ongoing Training : Access continuous skill development and growth opportunities
• Supportive Environment : Collaborate in a friendly, team-focused work culture
• Career Advancement : Unlock potential for upward mobility in a rapidly expanding company

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