Patient Access and Revenue Cycle Informaticist (RCI)

Who We Are

Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We are seeking an experienced Patient Access and Revenue Cycle Informaticist (RCI) to join our team of 500 and support our exciting journey. We value people and we’re building a culture to match. If you are a collaborative, innovative, and strategic leader, we’d love to talk.
• This is a 9month contract position with potential 1month extension

Job Summary

The Patient Access and Revenue Cycle Informaticist (RCI) functioning under a matrix reporting structure with the Community Connect Program Manager and Revenue Cycle Application Manager, is responsible for monitoring the overall patient access and revenue cycle performance of Connect sites using Epic Patient Access tools, Epic Hospital Billing or Professional Billing. RCI ensures sites are effectively leveraging Epic to optimize financial outcomes, support successful implementation, and provide ongoing partnership with site leadership to drive patient access and revenue cycle excellence. The primary objective of the RCI is to facilitate the seamless integration, utilization, and optimization of revenue cycle management and patient access processes and applications by leveraging data and analytics, identifying root cause and proposing and seeing through solutions to effectively support hospital operations and financial objectives This includes attending Epic training, engaging actively during new site implementations, overseeing monthly financial reporting, and meeting regularly with live sites to review metrics and align on improvement priorities.

RCI will need comprehensive knowledge of hospital operations, patient access, billing and reimbursement to engage operational stakeholders in revenue cycle performance optimization opportunities. The RCI promotes excellent customer service and possesses strong communication skills to ensure the success of customer site. This RCI Works with other members of the Xtensys staff, clinical and operational departments and other Xtensys team members to accomplish the goals established for the project.

Key Responsibilities
• Run the Professional Billing Community Connect Financial Metrics report monthly to track overall site performance; follow up with Connect sites as needed.
• For Hospital Billing sites, review HB Overview Dashboard or Financial Pulse data regularly.
• Collaborate with Community Connect Program Manager, Revenue Cycle Applications Manager, and VP Applications in ongoing accreditation readiness
• Stay informed about upcoming Epic features and communicate relevant updates to Connect sites.
• Develop and oversee action plans for improvement when sites are not satisfied with their financial performance.
• Mission & Vision: Supports, communicates, and incorporates Xtensys Vision and Mission through daily actions and decisions, generates enthusiasm, incorporates vision when planning.
• SelfDevelopment: Takes responsibility for his / her personal growth and development and continually works to expand skillset. Seeks out opportunities for knowledgesharing with team. Establishes clear and challenging shortterm and longterm personal goals and works to increase both individual and team capabilities. Demonstrates great initiative and energy in pursuit of growth goals and individual and team skillset expansion.
• Initiative: Takes care of responsibilities and work efforts without being asked to do so. Demonstrates ownership of assigned tasks and facilitates followthrough. Seeks out opportunities to take on additional responsibilities. Offers constructive recommendations and proposes courses of action in support of team responsibilities. Exercises good judgment in taking appropriate action, while keeping management appropriately informed.
• Decision Making /Judgment: Recognizes problems and brings the problem to the attention of others, systematically gathers information, seeks input from others. Is able to articulate the underlying issues of the problem, sorts through complex issues, and evaluates potential solutions. Is able to implement the correct solution to resolve the problem. Communicates decisions to others and evaluates the results of the decision.
• Results Focus: Sets challenging personal goals with achievable dates. Works with others on the team to set and meet team goals. Prioritizes and takes ownership of tasks, overcomes obstacles by researching and asking questions to peers. Accepts accountability, and ownership of meeting deadlines. Has the ability to define the problem, and then outline the resolution, and what success would look like. Maintains adherence to Xtensys’ defined processes such as incident management, change management, governance and timekeeping.
• Adaptability/Flexibility: Quickly adapts to change in the performance of duties. Remains calm and composed under stressful situations. Persuades others to stay calm and focused on the main goals. Promotes and demonstrates openmindedness towards change.
• Creativity / Innovation: Brings new thoughts and ideas to the conversation, challenges the status quo, leads brainstorming sessions with other team members. Takes risk, supports change, and encourages innovation

Skills and Experience
• Strong knowledge of Epic patient access, revenue cycle systems, and workflows.
• Strong knowledge of hospital operations and revenue cycle
• Background as an Epic analyst, revenue cycle manager, or operational leader, preferably with business office experience.
• Ability to build and manage relationships with Connect site leadership effectively.
• Customer service focused to optimize Customer site revenue opportunities
• Strong analytical and reporting skills, with the ability to present financial data clearly.
• Proactive, collaborative, and highly organized, able to manage multiple sites and competing priorities.
• Excellent verbal and written communication skills.
• Ability to work well in a team environment by accepting and offering constructive feedback and supporting team goals.
• Ability to gather, translate, and communicate business or clinical requirements into technical solutions for revenue cycle implementation.
• Ability to multitask and complete assigned tasks independently with minimal guidance with close attention to detail, and ability to offer some guidance to other team members. Ability to analyze and troubleshoot problems and offer solutions.
• Required: Completion of Epic’s Financial Success Manager training within 6 months of hire

Education/Certifications
• Bachelor's degree in Information Technology, Healthcare Administration or another related field preferred.

Travel Requirements
• 510%

Physical Requirements
• Physical Nature of the Job Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionally.

About Xtensys Connected Health Solutions

We are new but mighty. Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We seek talented professionals to join our team of 500 and support our exciting journey. We value people and are building a culture to match. If you're a collaborative, innovative, and strategic leader, we’d love to talk.

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