[Hiring] Technical Delivery Lead @Optiv Security Inc.

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Role Description

The Technical Account Managers will perform recurring client business review sessions to articulate and represent Optiv Cyber Operations service delivery to the client, and how this delivery meets outcomes agreed to contractually and the client's needs.
• Act as the ingestion point for client escalations and concerns
• Support the Director of Client Engagement in the technical remediation of client escalations
• Lead and direct multiple technical engagements across one or more clients under limited supervision
• Manage strategic technical engagements from inception to completion
• Identify and document requirements
• Support clients on various information security initiatives
• Keep all stakeholders apprised of progress and status
• Manage issues to resolution
• Oversee and deliver tailored outcomes to meet client needs over the contract life-cycle (Assessment, Design, Implementation, Operation, Optimization)
• Build trust and relationships with clients and leadership through the delivery of successful outcomes
• Own, develop and support key process indicators to understand client satisfaction
• Measure client satisfaction KPIs and work across Optiv Technical Teams to facilitate operational corrective actions
• Live the Cyber Operations guiding principles: Deliver quality security outcomes, Drive efficient and timely operations, Actualize continual improvement and innovation, Protect the customer

Qualifications
• Bachelor's Degree from a four-year college or university in Information Technology, Information Security/Assurance, Engineering or similar area of study required
• 4-7 years related experience and/or training; or equivalent combination of education and experience
• Preferred 4-7 years experience in a technical role as an engineer, analyst, architect, integrator, etc.
• Required 4-7 years experience in a customer facing project/program delivery leadership role within a professional services or consulting organization
• Required 2-4 years experience with cloud providers; AWS, GCP, Azure, etc.
• Required 2-4 years experience with virtualization and/or containerization
• Understanding of common project management approaches (PMI, PRINCE, SCRUM, AGILE, SAFE)
• Demonstrated understanding of multiple Cyber Operations functional areas; threat analysis, intelligence operations, SIEM, security technology management, identity, risk and threat assessment, etc.
• Demonstrated understanding of multiple cyber security platforms; SIEM, firewall, UTM, IDPS, Endpoint Security, vulnerability scanning, identity solutions, etc.
• Delivery & Performance Management
• Escalation Management – Negotiation and Conflict Resolution
• Executive Reporting and Presentation
• Excellent written and verbal communication skills
• Proven problem identification and resolution strategies
• Proven ability to take proactive steps to protect Optiv and the client from issues and risks
• Proven approach to proactively monitor and report on timelines and deliverables
• Ability to build and develop relationships with internal and external stakeholders
• Demonstrated understanding of Information Security required
• Demonstrated understanding of the NIST CSF, MITRE ATT&CK framework, CARTA, ISO, PCI, SOC 2, etc.
• Security Project Management expertise specifically demonstrated success managing multiple clients and disparate initiatives on a long term basis
• Experience interfacing with both clients and partners
• Excellent written and verbal communication, time management and organizational skills
• Superior problem-solving skills
• Ability to work as a team player, with strong interpersonal and communication skills
• Adept in planning, leading change management, working in a fast-paced environment, and multi-tasking skills
• SEC+, GSEC, GCIA, GCIH, CISSP and/or CISM Preferred

Requirements
• Actively participate in a 24x7 delivery team, which may include on-call and weekend work
• Account management Lifecycle Management
• Conduct Business Review Sessions with clients
• Client Risk KRI development and reporting
• Client Satisfaction KPI development and reporting
• Thoroughly understand the clients ongoing security needs and assist the Cyber Operations service delivery teams
• Communicate with stakeholders on project performance and project issues
• Conduct and coordinate meetings and provide project update summaries
• Address client concerns, questions and conflicts to sales and service delivery teams
• Generate and distribute status reports and lead meetings to disseminate appropriate information to stakeholders
• Review and lead clarification of project scope captured in the services statement of work
• Clearly set expectations to align stakeholders and team members
• Mentor junior members of the team

Benefits
• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities through “Optiv Chips In”
• The ability and technology necessary to productively work remotely/from home (where applicable)

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