Director - Customer Success, Acute & Payer
- Description:
- Reporting to the VP, Customer Success, the Director of Customer Success will be responsible for our Acute & Payer (A&P) client success, value realization and growth across US and Canada.
- This position will lead, coach and manage a team of Customer Success Managers and serve as a first point of escalation as needed.
- This team is responsible for supporting our Acute (Provider) enterprise and strategic customers.
- This position will be remote and will manage a team that is also remote.
- We may require travel to client locations and to our corporate offices in Salt Lake City, Utah and Toronto, Ontario, Canada.
- Requirements:
- Track record of successfully leading enterprise / SaaS customer success teams
- Understanding of the healthcare industry - specifically acute and provider areas
- Health Tech background and experience strongly preferred
- Experience in roles with accountability over metrics and/or P&L
- Experience in accountability for net revenue retention and customer value and health
- Understands how to translate product to solution to value helping to support NPS and KLAS scores
- A strong collaborator who will be able to work with sales, professional services and other leaders to ensure success across the business value stream
- Strong judgment on when and how to escalate
- A strategic thinker who can partner with stakeholders on how to approach and drive success in the state
- A quick study on all things in the market who can grasp the complicated dynamics of our customers
- Strong people manager that can motivate the team
- Solution oriented that will not just surface problems, but propose solutions and work collaboratively to execute on them
- Benefits:
- Base salary range for this position is $162,000 - $180,000 + bonus + equity + benefits.
- Salary ranges are determined by job and level.
- Individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.
- Recruiters can share more information about total rewards package during the hiring process.
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