Imprivata Healthcare IT Support Specialist (L3) - Full time || remote
Hello
I hope you are doing well. This is Ranjit Singh from Amaze Systems.
We are urgently hiring for a Imprivata Healthcare IT Support Specialist (L3) position.
Kindly share your resume and connect with me to discuss the next steps.
Full Time Opportunity !
Role: Imprivata Healthcare IT Support Specialist (L3)
Location:- Remote (USA)
Duration: Long Term
Experience: 9 years or above
Profile Summary:
We are seeking a dedicated Imprivata IT Support Specialist with hands-on experience in supporting the Imprivata environment within a healthcare infrastructure. The ideal candidate will have deep expertise in authentication systems, appliance/server infrastructure, endpoint agent configuration, and policy management across various platforms. This role involves working directly with stakeholders, ensuring high availability and compliance in a healthcare setting.
- Key Responsibilities:
- Own configuration and lifecycle management of the Imprivata infrastructure across hospital networks.
- Manage user authentication peripherals such as badge devices, fingerprint readers, and Imprivata IDs.
- Administer and troubleshoot Imprivata OneSign (SSO), EPCS MFA workflows, and Identity Governance.
- Configure and maintain SSO scripts and credential store settings across platforms.
- Support agent deployment across Windows, thin clients, and virtual environments.
- Integrate with Active Directory, Group Policy, and certificate-based authentication systems.
- Lead root cause analysis and escalate issues with vendors as needed.
- Collaborate with engineering to design scalable, secure systems.
- Document SOPs, RCA, deployment workflows, and knowledge bases for L2 teams.
- Create and maintain capacity, usage, and security reports.
- Required Technical Skills:
- Strong knowledge of Imprivata Products (OneSign, ID Governance, etc.)
- Authentication & SSO (especially for Epic, Cerner, Meditech)
- Identity & Access Management (IAM), including RBAC and provisioning.
- Troubleshooting appliance/server issues and endpoint integration.
- Windows Server/Desktop configuration and support.
- Familiarity with Citrix, VMware VDI, and scripting via PowerShell.
- Desired Skills:
- Experience with HL7, FHIR, integration engines.
- Use of diagnostic/logging tools.
- Exposure to ServiceNow or similar ITSM platforms.
- Soft Skills & Work Ethic:
- Clear communicator across technical and non-technical stakeholders.
- Excellent documentation and presentation skills.
- Positive attitude and team collaboration.
- Ability to multitask and meet SLAs in dynamic environments.
- Willingness to travel or relocate based on project needs.
- Qualifications:
- Bachelor’s in computer science, IT, or related field (master’s preferred).
- 5+ years in healthcare IT, preferably with successful Imprivata deployments.
- Certifications: ITIL, CompTIA A+/Security+, Microsoft, etc.
- Additional Role Enhancements Based on Industry Benchmarks:
- Deep understanding of VDI integrations (Citrix, VMware Horizon) including Imprivata integrations.
- Familiarity with badge-tap and mobile-based multifactor authentication (e.g., Ground Control).
- Experience with regulatory compliance: HIPAA, DEA, FDA, and The Joint Commission (TJC) guidelines.
- Understanding of PAM platforms (e.g., Secure Link, Xton Tech) and certificate lifecycle management.
- Hands-on experience with audit logging, security analytics, and certificate renewal automation.
- Strong understanding of ITIL processes, including incident, problem, and change management.
- Advanced experience with PowerShell scripting and automation tools for system configuration.
Ranjit Singh| Senior Talent Acquisition Specialist
Amaze Systems Inc
D: +1 669-336-4350
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