Claim Specialist II, Property- Weather (Remote Event Management)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Anticipated Start date: October 13th, 2025

For this role, we are seeking applicants in the Columbus, OH Metro area. Candidates hired for this role will be expected to work in office for the first 12 months in the role.

This position is responsible for managing weather-related property claims from start to finish, ensuring a high level of service while adhering to company policies and procedures. You will regularly engage in direct, and at times, difficult conversations with customers – clearly explaining coverage decisions, setting expectations, and delivering news that may be hard to hear. The ability to say “no” with professionalism, empathy, and clarity is essential, as is maintaining composure when faced with frustration or disappointment from customers. Emotional resilience and strong communication skills are critical, as you’ll need to de-escalate tense situations and guide customers through complex and often stressful claims processes.

In this role, you’ll evaluate damages, determine policy coverage, and make timely decisions using a variety of tools and resources, including vendor estimates, independent adjusters, and self-written assessments. You’ll also be responsible for managing reserves, documenting claim activity, and ensuring compliance with internal standards and regulatory requirements. Collaboration with internal teams such as Special Investigations and Subrogation may be required to identify fraud or recovery opportunities. Staying current on industry repair practices, local market pricing, and legal developments is key to success.

This is a fast-paced, customer-facing role that requires a balance of technical knowledge, critical thinking, and emotional intelligence. Candidates should be comfortable working independently, managing multiple claims simultaneously, and adapting to evolving priorities. If you thrive in a role that challenges both your analytical and interpersonal skills – and are motivated by helping people through difficult situations – this position offers a meaningful and rewarding opportunity.

Please note: Catastrophe duty is a requirement of the role and candidates must be available to work 12 hour days, up to 21 days straight.

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our Claims Property Weather team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a Claims Specialist supporting Field Property, you'll investigate and resolve personal lines weather claims by phone and/or virtually. This includes reviewing, adjusting and paying property damage weather claims.

Job Description

Key Responsibilities:
• Delivers an outstanding customer service experience to internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct consistent with the delivery of outstanding service.
• Handles all assigned weather claims, promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. These options include the use of the Property Repair Network, independent adjusters and self-written estimates.
• Provides leadership to less experienced claims associates.
• Provides continuous feedback to management regarding trends, processes and practices to improve the efficiency of the organization and customer satisfaction.
• When assigned, leads vendors or independent adjusters. Reviews all estimates proposed by vendors or adjuster and explains scope of work to customers.
• Opens, closes and adjusts reserves in accordance with company practices to ensure reserve adequacy
• In support of Field Property, determines accurate policy coverage on weather claims and supplements, using appropriate claims methodologies to investigate, evaluate, settle and finalize assigned weather property claims for the Field.
• Initiates and conducts follow-ups for weather claims through proficient use of claims systems and related business systems.
• Maintains and develops knowledge of assigned insurance lines, keeps abreast of court decisions that may affect the claims function, current guidelines and policy changes and modifications. This may require attending various seminars or training sessions.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial or subrogation.

May Perform Other Responsibilities As Assigned.

Reporting Relationships: Reports to Claims Manager.

Typical Skills And Experiences

Education: Undergraduate degree or equivalent experience preferred.

License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: Preferred three to five years of related claims handling or construction experience. Experience in a customer service environment including flexible work schedule and extended hours preferred.

Knowledge, Abilities and Skills: Frequent use and general knowledge of insurance theory, practices, contracts, and their application. Solid understanding of claims processing, claims systems, construction terminology, estimating practices, and best claims practices. Proven ability to meet customer needs and provide exemplary meaningful service. Analytical skills necessary to make decisions and resolve issues, including the correct application of coverage, the application of laws of jurisdiction during investigation, application of policy exclusions and exceptions, and management of all involved vendors. Ability to work in a fast-paced, team-based environment. Organizational skills to effectively prioritize and handle increased workloads. Demonstrated proficiency of written and verbal communication skills for effective communication with policyholders, claimants, repairpersons, attorneys, agents and the general public. Ability to efficiently operate personal computer and software for claims-related and other business applications.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by business unit executive and Human Resources.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Office environment. Prolonged periods of sitting at personal computer and extensive use of keyboard while taking telephone calls; must use a telephone headset. Non-standard hours possible. Flexibility of schedule is desired. Must be available to work catastrophes (CAT) which may include working extended periods of time including holidays and weekends over the phone or in office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

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