[Hiring] Social Care Navigator @Jointangelo

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We’re seeking Social Care Navigators to support our members in New York—particularly those facing social, behavioral, or environmental challenges that impact their health and well-being. In this role, you’ll use Motivational Interviewing techniques to help members set goals, navigate community resources, and build confidence in taking next steps in their care journey.

This is a part-time (minimum 20 hours/week, maximum 35 hours/week), contract role. There’s potential for it to convert into a longer-term opportunity. During the contract period, benefits won’t be available. We’re looking for someone who’s ready to jump in now and is excited about the possibility of growing with the team if the fit is right.
• Use motivational interviewing to build trust and empower members to take steps toward their health, housing, nutrition, and personal goals.
• Conduct structured outreach to members via phone, text, or video to understand their needs and provide personalized support.
• Identify and refer members to appropriate local resources, services, and programs (e.g., food assistance, housing support, transportation, behavioral health, etc).
• Collaborate with internal teams (e.g., Dietitians, Member Support, Clinical Partners) to ensure warm handoffs and continuity of care.
• Document member interactions and care plans accurately using our internal systems.
• Follow up with members consistently to check on progress, troubleshoot barriers, and celebrate small wins.
• Provide care that is trauma-informed, culturally responsive, and rooted in empathy and respect.

Qualifications
• 2+ years of experience in Care Navigation, Social Work, Health Coaching, Behavioral Health, or a related support role; Community Health Worker certification is a plus.
• Fluency in Spanish required.
• Skilled in Motivational Interviewing or similar approaches that support people through change.
• Familiar with systems like Medicaid, SNAP, public housing, or behavioral health services.
• Experience working with low-income individuals, or people with chronic conditions.
• Comfortable working remotely and using digital tools (e.g., CRM, EHR) to stay organized and document work.

Requirements

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At Tangelo, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Benefits

At Tangelo, we are committed to transparent & equitable practices across our entire organization. This is a critical component of our hiring process and as such, compensation and other benefits for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.

Apply Job!

Apply to this Job