Customer Service Associate Work at Home (Seasonal) TPF

Do you want to earn some extra money for the Holiday Season? If so join our Team at The Popcorn Factory to make a Fun and Great Tasting Snack! We are currently hiring Full Time, Home Customer Service Phone Agents, Seasonal positions in our Customer Service Dept.
• Answer escalated emails
• Work queues related to orders not shipping
• Some outbound calls to customers may be required
• TrustArc Requests
• Order Updates
• This position will work closely with CS Supervisor and Department Manager to prioritize and complete work daily.

We offer competitive wages and a tasty associate discount. Pre-employment background check is required.

"We promote a drug free workplace."

Benefits offered:
• Employer contribution to 401k account
• Employee discounts

Requirements:
• Requires a high school diploma, GED, peak call center experience or business experience which reflects an intense seasonality, or an equivalent combination of training and experience.
• Excellent communication and listening skills and the ability to emphasize with our customers.
• Successfully maintaining the energy and initiative required to meet the demands of a very short and intense "season"
• Utilizing the telephone in customer contact
• Ability to stay positive under sometimes stressful conditions
• Must have knowledge of personal computers and basic math and business operations
• Seasonal positions start in October- through December with the possibility of overtime
• WORKING REMOTE, 8:30 AM - 5 PM, Extended hours and Saturdays may be required

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