Membership Support Services Assistant

The Support Services Assistant is responsible for screening, routing, and tracking inquiries and work assignments received through email and fax within the Membership department. This role also manages incoming hotline calls, ensures timely resolution by notifying appropriate staff, and provides administrative support across all Membership functions.
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"This position is eligible to work onsite or hybrid (9 or more days a month onsite), or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment."

Why Join Us?

Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.
Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.
Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
Stability: 80 years of commitment, compassion, and community
Lead and Inspire: Guide and mentor your team to achieve their full potential and success.
Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire
Real World Experience: You will work hand in hand with our team in learning our business and applying your classroom learning.
Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity.

Compensation

$20.42- 24.30
Non- Exempt 11
Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training.

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

What you'll do

Responsibilities:
• Screen, route, and track incoming work assignments and inquiries.
• Review and assign work items to the appropriate team.
• Manage and respond to Membership email conference messages.
• Answer and triage calls received through the Membership Hotline.
• Enter and route inquiries using internal systems such as BluePrints.
• Utilize various support systems including document management and email platforms.
• Maintain and update procedures and documentation as needed.
• Perform data entry and generate reports as requested.
• Provide general administrative support to all areas of Membership.
• Perform other related duties as assigned.

What you need

Knowledge/Skills/Abilities:
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Ability to use sound judgment in decision-making.
• Ability to work independently and collaboratively in a team environment.
• Strong data entry and telephone handling skills.
• Ability to maintain confidentiality and comply with information security standards.

Education and Experience:
• High school diploma or equivalent required.
• Experience with data entry required.
• 1 year of experience in Membership or Customer Service with exposure to multiple lines of business preferred.
• 24 credit hours in business, communication, logic, accounting, or mathematics preferred.
• Experience with internal systems such as document management and inquiry tracking tools preferred.

Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer (up to 95% of the day).
• Must be able to work until 4:30 PM on a rotating basis to support hotline coverage.

Benefits & Perks
• Base pay is only one component of your competitive Total Rewards package:
• Incentive pay program (EPIP)
• Health/Vision/Dental insurance
• 6 weeks paid parental leave for new mothers and fathers
• Fertility/Adoption assistance
• 2 weeks paid caregiver leave
• 5% 401(k) plan matching
• Tuition reimbursement
• Health & fitness benefits, discounts and resources

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.

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