[Remote/WFM] Remote Customer Service Representative | Full-Time

Position at a Glance:

• Position: Remote Customer Service Representative | Full-time
• Compensation: a competitive salary
• Location: Remote
• Start Date: Immediate openings available
• Company: Workwarp

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Job Type: Full-Time...

Job Overview

Join our rapidly growing telecommunications company as a Customer Service Representative, where you will serve as the initial point of contact for our valued customers. This remote position offers a unique chance to provide outstanding service while working within a supportive and collaborative team environment.

Key Responsibilities
• Respond to customer inquiries via phone, email, and live chat, ensuring a high level of customer satisfaction.
• Promote and sell services to new and existing customers, identifying opportunities for upselling.
• Process customer orders, cancellations, and provide comprehensive information on our offerings.
• Address and resolve billing inquiries and complaints with precision and empathy.
• Maintain and update customer records accurately in our database following interactions.
• Stay informed about our services, pricing, and policies to effectively assist customers.
• Collaborate with team members to find solutions for complex customer issues.
• Manage service disconnections and reconnections for customers with overdue payments.
• Handle payment processing and collection for delinquent accounts professionally.
• Exhibit active listening and multitasking skills during customer interactions.
• Maintain confidentiality and professionalism in all communications.
• Anticipate customer needs and present effective resolutions swiftly.

Required Skills
• Strong communication abilities, both verbal and written.
• Proficient in handling customer inquiries and delivering exceptional service.
• Familiarity with CRM systems and telecom services is preferred.
• Ability to perform basic calculations such as percentages and discounts.
• Capacity to prioritize and manage multiple tasks effectively in a fast-paced environment.

Qualifications
• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service.
• Bilingual skills in Spanish are advantageous.
• Flexibility to work evenings, weekends, and holidays as required.

Career Growth Opportunities

By becoming a part of our team, you will discover numerous avenues for professional development and career advancement within the dynamic telecommunications industry. We are committed to fostering your growth and success.

Company Culture And Values

We pride ourselves on maintaining a diverse and inclusive workplace that values various experiences and perspectives. Our commitment to delivering exceptional customer service is reflected in our team-oriented atmosphere, where innovation and collaboration thrive.

Compensation And Benefits
• Competitive hourly rate of (17-)18/hour, with potential sales incentives ranging from (100 to )1000 monthly.
• Comprehensive benefits package including 401k with matching, medical, dental, and vision insurance.
• Paid sick time and paid time off for work-life balance.
• Overtime eligibility when business needs arise.

If you are passionate about customer service and seeking an impactful role within a reputable telecommunications company, we encourage you to apply.

Employment Type: Full-Time Apply Job!

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We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.