Immediate Hiring: Chat Support Executive- Remote

Key Job Details:

• Start Date: Immediate openings available
• Location: Remote
• Position: Chat Support Executive- Remote
• Company: Workwarp
• Compensation: a competitive salary

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To be successful as a customer support executive you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Customer Support Executive Responsibilities :
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements :
• A bachelors degree in administration or a related field.
• A minimum of 3 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Remote Work : Apply Job!

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Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.