[FULL TIME Remote] Online Community Manager and Customer Support
If you're driven by purpose, this role is for you. We are hiring a Online Community Manager And Customer Support - US Based! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.
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Who Are Socialbear?We are a passionate team with a simple aim - to help our clients grow and have fun while doing so! We are 10 years old, and classed as a Âfast-growth company in the UK & US - working with an enviable client list.
Socialbear is a global leader in Customer Service and Community Management, powering support for some of the worldÂs biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. We power customer service for industry leading brands, charities and government departments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.
What Is The Role? (Please note this is a role for a customer service agent in the United States)
In this role you will primarily be supporting a global haircut brand with there Online Customer Support.
Experience with Zendesk, Gorgias and Freshdesk would be advantageous but not essential.
This role is entirely remote on an initial freelance contractual basis. You will need access to a computer or laptop, compatible with the software we use, and a stable internet connection. Full training, support and software will be provided to successful candidates.
Hours of work:
16-28 hours per week remote-work from Monday to Sunday. This will be in 8 hour shifts.
Typical weekday shifts would be:
09.30 - 17.30 EST
Key Skills - Customer Service Agent
 Previous experience delivering Online Customer Support and Community Management
 Excellent written and verbal communication skills
 Some experience with Phone Support
 Superb time management
 Copywriting and proofreading
 High accuracy and attention to detail
 Responding to customers in a timely manner
 Use of Slack, Google Suite, Microsoft Teams and collaboration tools
 Passion for delivering excellent customer service
Roles & Responsibilities
 Managing and responding to Online Customer Service queries and inbound Social Media messages from our client accounts on a daily basis.
 Effectively responding to all Customer Support and Community Management tickets.
 Pro-actively escalating and spotting potential PR threats, and following support briefs.
What's On Offer
 Monthly invoice paid within 48 hours
 Standard hourly rate: from $14
 Fully remote working
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Expected hours: 16 Â 28 per week
Schedule:
 8 hour shift
 Day shift
 Monday to Friday
 Weekends as needed
Application Question(s):
 Are you based in the United States?
Experience:
 online customer support: 1 year (Required)
Work Location: Remote Apply Job!
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Simple Application Process
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