[FULL TIME Remote] Online Customer Service
We're building our team and are looking for a creative Online Customer Service Representative! Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.
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Job Summary:We are seeking a highly motivated and customer-focused Entry-Level Online Customer Service Representative to join our team. As an Online Customer Service Representative, you will provide exceptional support to customers through various digital channels, including email, chat, and social media.
Key Responsibilities:
Respond to customer inquiries and concerns in a timely and professional manner
Resolve customer complaints and issues with empathy and effective solutions
Provide accurate information about products and services
Utilize knowledge base and resources to troubleshoot and resolve issues
Collaborate with internal teams to resolve complex customer issues
Meet or exceed customer satisfaction and productivity targets
Requirements:
0-1 year of experience in customer service or a related field
High school diploma or equivalent required; associate's or bachelor's degree preferred
Excellent communication, problem-solving, and time management skills
Proficiency in computer software and technology
Ability to work in a fast-paced environment and prioritize tasks
Reliable internet connection and dedicated workspace
Preferred Qualifications:
Experience with customer relationship management (CRM) software
Knowledge of industry-specific products and services
Certification in customer service or a related field
What We Offer:
Competitive hourly rate and benefits package
Opportunity to work with a dynamic team
Professional development and growth opportunities
Flexible remote work arrangement
Access to cutting-edge technology and tools
Recognition and rewards for outstanding performance
Available shifts and compensation: We have available shifts all days of the week. Compensation is $18.00 - $49.00/hour.
About Supreme Mechanical Services: Supreme Mechanical Services is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.suprememechanicalservices.com.
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