[FULL TIME Remote] Customer Service Representatives (Remote)

Key Job Details:

• Location: Remote
• Position: Customer Service Representatives
• Compensation: a competitive salary
• Company: Workwarp
• Start Date: Immediate openings available

Â

Â

Job Benefits:
• Competitive reward system with sky's-the-limit commission potential.
• Comprehensive benefits package, including health, dental, and vision.
• Ongoing training and professional development opportunities.
• Opportunities for career advancement in a rapidly growing company.
• A supportive and collaborative team environment where your ideas are valued.
• Remote work environment.

Key Responsibilities: • Customer Interaction: Serve as the first point of contact for customers, handling inquiries and resolving issues in a timely and professional manner. Respond to customer inquiries via phone, email, and chat, ensuring clear, concise, and effective communication. • Problem Resolution: Diagnose and resolve customer issues, escalating complex problems to the appropriate departments when necessary. • Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and support to customers. • Documentation: Accurately record and document customer interactions, issues, and resolutions in the customer service database. • Feedback Collection: Gather and report customer feedback to help improve our products, services, and overall customer experience. • Team Collaboration: Work closely with other team members and departments to ensure consistent and high-quality customer service. • Performance Metrics: Meet or exceed individual performance metrics and contribute to team goals.

Qualifications: • High school diploma or equivalent; a degree in a related field is a plus. • Proven experience in a customer service role, preferably in a call center or customer support environment. • Excellent verbal and written communication skills, strong problem-solving and decision-making abilities. • Ability to handle high-stress situations calmly and effectively. • Proficiency in using customer service software, databases, and tools.

Attributes:
• Empathy and patience when dealing with customers.
• Positive attitude and a strong work ethic.
• Adaptability and willingness to learn.

ABOUT US:

We provide recruitment solutions in the United States & Canada for Permanent, Temporary & Contract roles across the IT, Finance, Tech, Telecommunications, e-Commerce and Non-profit sectors Apply Job!

Â

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.

Apply To This Job