Customer Support Manager (Remote - United States)

Job title: Customer Support Manager (Remote - United States) in USA at Jobgether

Company: Jobgether

Job description: About Jobgether:Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Support Manager in the United States.We are looking for a dynamic and experienced Customer Support Manager to lead and grow a high-performing frontline support team. In this role, you’ll oversee day-to-day operations, coach and mentor team members, and ensure the delivery of exceptional customer experiences. You will also drive performance metrics, handle escalations, and collaborate with cross-functional teams to continually improve customer support strategies. This is an opportunity to shape a world-class customer support function in a fast-paced, tech-driven environment where leadership and innovation are valued.Accountabilities:

• Lead, mentor, and grow a team of frontline support specialists in a high-performance environment


• Establish a culture of ownership, accountability, and continuous improvement


• Manage key support metrics, including response times, CSAT, and resolution rates


• Handle escalated customer issues and ensure positive outcomes across internal and external stakeholders


• Collaborate with internal teams to enhance support processes and customer experience


• Analyze team performance data to identify trends, address gaps, and drive strategic improvements


• Recruit, onboard, and train new support team members in alignment with company goals


• Represent the support function in cross-departmental initiatives and customer advocacy efforts

• 6+ years of customer support experience, with 3+ years managing a large team of individual contributors


• Experience operating in a SaaS or tech startup environment with a global support model


• Proficiency in customer support tools such as Zendesk, Intercom, Jira, and similar platforms


• Proven track record of driving performance and exceeding customer service KPIs


• Ability to coach, inspire, and retain top talent across diverse teams


• Strong organizational, problem-solving, and prioritization skills


• Excellent communication skills, including the ability to translate technical topics for non-technical audiences


• A customer-first mindset and strong cross-functional collaboration skills

• Competitive salary ($95,000–$125,000 per year)


• Medical, dental, and vision insurance fully covered


• 401(k) plan with company matching


• Unlimited PTO and flexible time-off policy


• Monthly wellness, internet, and childcare reimbursements


• Generous parental leave policy


• Equity package and growth opportunities


• Fast-paced, collaborative environment with a global and diverse team


• Work-from-anywhere flexibility and support for remote team members

Expected salary: $95000 - 125000 per year

Location: USA

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