CX Channel Manager
About the Role:
Broadvoice is seeking an experienced CX Channel Manager to join our growing GoContact team! We are looking for a plug-and-play individual — someone who already has a strong network of trusted partners in the channel and a proven track record of nurturing and expanding those relationships. You will play a critical role in driving growth through both existing and newly recruited top CX-focused partners.
This role requires a highly motivated, relationship-driven professional who thrives in the channel ecosystem, understands Contact Center (CCaaS) and Unified Communications (UCaaS) solutions, and is passionate about helping partners succeed.
Key Responsibilities:
· Partner Management & Growth:
o Leverage your existing network to drive new opportunities with top-tier CX partners.
o Build and maintain strong relationships with TSBs (Technology Solutions Brokers) and MAMs (Master Agent Managers) to drive engagement and partner success.
o Nurture and expand relationships with existing channel partners to maximize revenue growth.
o Identify, recruit, and onboard new strategic CX partners to the Broadvoice GoContact program.
· Sales Enablement & Support:
o Provide training, support, and resources to ensure partners are well-equipped to position and sell GoContact solutions.
o Collaborate with partners on customer opportunities, providing strategic support from discovery through close.
o Host and support partner and customer-facing events to drive engagement and pipeline growth.
· Collaboration & Strategy:
o Work closely with Broadvoice’s internal teams (Sales, Marketing, Product, and Operations) to align partner strategies.
o Deliver accurate forecasts, pipeline updates, and strategic plans to leadership.
o Represent Broadvoice at industry events, conferences, and partner meetings.
· Execution:
o Travel as needed to meet with partners and customers face-to-face (estimated 30%-40% travel).
o Proactively manage a portfolio of partners with minimal oversight.
o Uphold and promote Broadvoice’s values and commitment to customer and partner success.
Qualifications:
- Minimum of 5 years of experience in the channel sales ecosystem (required).
- Established relationships and proven success working with channel partners (TSBs, VARs, MSPs, and independent agents).
- Background in Contact Center (CCaaS) and/or Unified Communications (UCaaS) solutions strongly preferred.
- Self-starter with the ability to work independently and drive results without heavy supervision.
- Excellent communication, presentation, and relationship-building skills.
- Comfortable hosting events, webinars, and in-person meetings with partners and customers.
What We Offer:
- Competitive base salary plus commissions.
- Company-paid benefits and flexible work environment.
- Opportunity to join a growing company with a vibrant, team-oriented culture.
- Career growth and advancement within Broadvoice’s Channel Sales organization.
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Broadvoice is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Originally posted on Himalayas
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