Digital Transformation Consultant

Key Responsibilities

1. Maturity Assessment & Roadmap Definition
• Assess current CCC operations using maturity models (ITIL 4, Gartner, CMMI).
• Identify gaps in process, governance, and tools (e.g., fragmented use of Splunk, BMC MainView, ServiceNow).
• Develop a detailed transformation roadmap to reach Maturity Level 5 with prioritized actions.
2. Target Operating Model (TOM) Design
• Define a future-state CCC operating model across people, process, technology, governance.
• Align the use of platforms (e.g., Dynatrace for observability, ServiceNow for ITSM, SolarWinds for network monitoring).
• Recommend service delivery structure (centralized, federated, hybrid) with clear roles.
3. Governance & Business Alignment
• Design governance processes, steering structures, and operating rhythms.
• Align KPIs with executive dashboards and outcome-driven metrics.
• Integrate reporting across systems (e.g., Grafana dashboards with real-time health indicators).
4. Stakeholder Management & Communication
• Facilitate executive workshops to validate vision and secure buy-in.
• Build alignment between operations and business outcomes using data from Elastic Stack and ServiceNow CMDB.
• Manage change communications across teams and layers.
5. Change Management & Transformation Enablement
• Define and drive adoption plans for new tools and processes.
• Build awareness campaigns, capability training, and internal champions.

Monitor adoption of platforms like ServiceNow and Dynatrace during rollout.

Requirements

• Education:
• Bachelor's in Computer Science, Business, or Engineering (required)
• MBA or Master's in Technology Strategy or Management (preferred)
• Experience:
• 10–15 years in digital transformation or operational strategy
• 5+ years designing or managing command/operations center models
• Experience leading transformations involving tools such as Splunk, ServiceNow, BMC, Grafana
• Core Competencies:
• ITOM/ITSM operating models
• Strategic planning, KPI alignment, enterprise transformation
• Business-technology alignment and maturity modeling
• Executive communication, facilitation, and change leadership
• Certifications (Preferred):
• ITIL 4 Strategist or Leader
• TOGAF / COBIT
• Prosci Change Management Practitioner

Originally posted on Himalayas

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