Senior Customer Solutions Specialist (Remote - Luxembourg)
Join a fast-growing tech company revolutionizing access and transparency in the private markets industry as a Senior Customer Solutions Specialist. This role involves serving as a trusted partner to high-value customers, solving complex issues, and ensuring an exceptional product experience.
Requirements
- Deliver timely and high-quality technical assistance via email, phone, Zoom, and chat to ensure customer success.
- Develop deep expertise in the platform and private markets industry to guide users across core product areas.
- Act as a trusted advisor to private equity clients, strengthening relationships and driving user satisfaction.
- Collaborate closely with Customer Success, Product, and Engineering to resolve complex issues and improve customer experience.
- Lead onboarding support, conduct client meetings, and assist with implementation as needed.
- Advocate for customers by sharing feedback to influence product roadmap and feature improvements.
- Handle high-impact support cases independently, managing escalations and maintaining high CSAT scores.
- Support team growth by mentoring peers and contributing to an inclusive, knowledge-sharing culture.
Benefits
- Competitive base salary ranging from €40,000 to €55,000 (depending on experience and location).
- Equity participation in a fast-growing technology company.
- Supplemental health and dental coverage for employees and dependents.
- Generous paid time off and recognized public holidays.
- Paid family, medical, and bereavement leave.
- Pension plan contributions.
- Annual professional development stipend to support your growth.
- Remote-first work environment with optional office access in select locations.
Originally posted on Himalayas
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