Bilingual Remote Member Services Representative
Make a Difference in Healthcare!
Are you a bilingual (English/Spanish) and customer-focused individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home!
About the Role
As a Remote Bilingual Healthcare Member Services Representative, you will be the first point of contact for our members, providing exceptional service and support in both English and Spanish. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.3
This is a remote position, and you must reside within 1-hour radius of 7901 E. Lowry Blvd. Denver, CO 80230
Start Date: September 15th
- Bilingual Pay:(Bilingual English/Spanish)
- During Training: $22.63/hr.
- After Training: $23.66/hr.
- Training/Working Schedule:
- Training Hours 12 weeks: Fluctuate from Mon-Fri 8am-4:30pm MST and 11:30am-9:30pm MST
- Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice!
- AFTER TRAINING: Must be able to work weekends- Schedule could be anywhere from 7am MST Start Time to 9:30pm MST (Mon-Sun)always have 2 days off during the week. MUST be able to work weekends!
- What you will be doing:
- Respond to a high volume of incoming calls
- Assist Members w/ benefit questions, ordering ID cards, eligibility questions, billing inquiries, processing payments, etc.
- Heavy data entry, updating patient profiles/demographics
- Track interactions and ensure proper compliance using dual screens and the latest technology
- Requirements:
- 6 months+ Call Center Experience (2+yrs Customer Service Experience)
- Pass Required Assessment
- Able to work flexible/required hours of operation/work schedule
- Healthcare knowledge is a PLUS but not required
If you meet the requirements and would like to move forward. Please complete the following 2 steps:
1. To complete the Required Assessments: (Use a computer) -
- Click Here to Complete!
- **If the link does not work, please copy and paste the following into a webrowser::
https://talentcentral.us.shl.com/player/link/71d2f9f85a31439ca8c0e7f188c1e822
(A computer is required to complete Assessments- if you use a different device you will not pass automatically)
2. Once assessments have been completed, please email your resume to the following: [email protected]
Company DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.
We can’t wait to tell you all about it!
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