Insurance Virtual Interviewer (Temporary to Permanent)

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is an insurance technology company and third-party administrator that designs, develops and delivers tech-enabled insurance policy management software and services that provide unrivaled value for insurers.

We combine insurance insight, operational excellence, and technology innovation to build solutions that deliver high performance and position insurers for the digital world. illumifin is primarily focused on the North American life, long-term care, annuity, and health markets. We believe in true partnerships with our customers and are passionate about insurance.

The Virtual Telephonic Interviewer is responsible for performing virtual interviews collecting information for clients who have applied for insurance coverage. This is a temporary position that has the opportunity to become permanent after 6 months. Hours are Mon-Fri, 8a-5:30p CST.

VIRTUAL TELEPHONIC INTERVIEWER RESPONSIBILITIES
• Engage potential members and agents in the underwriting process over live online video.
• Provide instruction for the overall process and the sub-steps as it progresses
• Track and record participants results and progress
• Monitor for and document anomalies (eg strange behavior, potential fraud, flawed execution that would render false results)
• Troubleshoot issues that occur during the session

Virtual Telephonic Interviewer Minimum Qualifications
• Background in virtual customer service, ideally over live video.
• Excellent communication skills, ability to deliver clear and concise instructions according to a script.
• Ideally 3-5 years’ experience in a customer facing service role.
• Experience in banking, financial product or insurance tele sales is a plus.
• Must be comfortable with working computer programs as well as learning new software.
• Comfortable with multitasking.
• Works well under pressure.
• Comfortable with managing conversations with patient and providing guidance through the interview process.

illumifin is an Equal Opportunity Employer (EOE/AA) and participates in E-Verify. illumifin will not discriminate in its employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.

The base pay for this position is starting at $16-17/hour depending on experience and qualifications

Job Types: Full-time, Temporary

Expected hours: 40 per week

Education:
• High school or equivalent (Preferred)

Experience:
• Insurance: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Location: Remote

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