Operations Coordinator, Home Hospital

Site: Mass General Brigham Home Care, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Why Join Mass General Brigham Home Hospital? Mass General Brigham's Home Hospital is an innovative clinical service that helps our patients maximize their time at home. When illness develops and is significant enough to require a hospital stay, Home Hospital can deliver hospital-level care in the comfort of the patient’s home! Common conditions treated by Home Hospital include heart failure, COPD, pneumonia, skin infections such as cellulitis, urinary tract infections, and as well as conditions if deemed safe to do so. We are seeking a part-time Administrative Coordinator to support Home Hospital onsite at either the Massachusetts General Hospital or Chelsea Home Care office Home Hospital site, based on staffing needs which may vary day-to-day. The schedule is 8 hours per scheduled pay period (Sunday to Saturday), which will equate to an every-other-weekend standing schedule (Saturday and Sunday). The shift is 10:00a-6:30p, though flexibility to vary shift hours based on staffing needs would be ideal. For training during the first month of employment, ability to have increased weekend (and/or midweek) hours would be preferred. Please note, Home Hospital is a 7 day per week operation and delivering care days, evenings, weekends, and holidays. There will be a rotation for weekend and holiday shifts. This role may require local travel to other Mass General Brigham sites during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes). Job Summary Responsible for supporting the daily operational functions of the organization. This role involves coordinating various administrative and operational tasks, ensuring smooth workflow, and assisting with the implementation of operational procedures. Qualifications Under the direction of the Business Operations Manager, the Operations Coordinator is an integral member of our multi-disciplinary team. Not only do they work in close collaboration with the nurses, providers, and managers, but they also serve as the liaison between various internal groups/departments/external resources and work directly with patients and families to coordinate screening, consent, and enrollment into the Home Hospital Service. Operational support responsibilities include tracking referrals, admissions, document management, communicating all aspects of the workflow status, promoting an ongoing culture of collaboration and efficiency throughout the patient intake process, scheduling, collection of patient supplies and equipment, and other tasks/projects as assigned. This is a unique opportunity to work autonomously supporting the MGB Home Hospital Service at MGH, while also functioning as part of the newer, larger Mass General Brigham Home Hospital team supporting entities across our system. As foundational hires, our Operation Coordinators will be helping us build this function out and define what this model will look like future-state! Are you ready to join our team and help us advance home health? Assist in managing day-to-day operational activities, including scheduling, reporting, and correspondence. Prepare and maintain operational documentation, including reports, records, and meeting minutes. Support the implementation and monitoring of operational policies and procedures. Assist with inventory management, including tracking supplies, ordering, and ensuring proper stock levels. Provide exceptional customer service to patients, visitors, and hospital staff. Address and resolve operational issues or concerns in a timely and efficient manner. Performs other duties as assigned Complies with all policies and standards Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Administrative Coordinator role is the opportunity for you. The ideal candidate profile is an organized self-starter who is comfortable with change and multitasking. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes and genuine passion for the work. High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred Knowledge, Skills and Abilities Strong organizational and time management skills with attention to detail. Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software. Ability to handle multiple tasks simultaneously and prioritize effectively. Basic understanding of hospital operations and regulatory requirements is a plus. Additional Job Details (if applicable) Remote Type Onsite Work Location 55 Fruit Street Scheduled Weekly Hours 8 Employee Type Regular Work Shift Rotating (United States of America) Pay Range $19.42 - $27.74/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.

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