Temporary - Clinical Support Manager

About Sound Physicians:

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:
• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

Sound Advisory Services provides high-quality concurrent and secondary case reviews and advisory services to hospital partners nationwide. Our unique approach includes both remote advisory services and the option for an onsite medical director of advisory services.

About the role:

The Clinical Support Manager is responsible for creating, driving and supporting new workflow and processes - clinical and technological - for clients and Sound physician advisors as part of Sound ASSURE. When on shift, this individual will serve as the business leader and point-of-contact for clients and physicians.

Essential duties and responsibilities:
• Continually evaluate processes, tools (Sound Connect, Advisor Connect, and client EMR's), and workflows to identify opportunities for improvement.
• Serve as a point of contact for physician advisors and clients (e.g., issues related to clinical processes and triage for other potential issues related to physician advisor case review or hospitalist teams).
• Triage case review requests, to determine which cases need be sent for secondary review by the physician advisors.
• Independently maintain EMR Accesses and communicate to appropriate team members for support when issues arise.
• Prepare PDF extracts of key components of the EMR needed for physician advisor case review.
• Resolve issues preventing physician advisors from completing cases such as missing information, questions for case managers or hospital partner physicians, EMR access issues, etc.
• Monitor and triage case requests to ensure target case completion deadlines are achieved.
• Assist Clinical Support Manager when needed to supply data for analysis in order to prepare reports for Senior Leadership Team.
• Facilitate and complete workflow for all potential opportunities related, but not limited to, observation and short stay patients.
• Review hospitalist patient lists for observation and short stay cases.
• Review patient medical record for needed information.
• Create case in internal software.
• Communicate with Hospitalist Team of any status changes that need to be made.
• Document all steps in internal software.
• Assist in creating, coordinating and standardizing communication efforts between Sound hospitalist and Sound Physician Advisors as necessary.
• General office work (data entry, forms, etc.).
• Complete additional special projects as assigned.

Special knowledge, skills, abilities, training, or special licenses/certifications needed to perform this job:
• Strong clinical knowledge and experience in the Acute Care Hospital setting (Critical Care, Emergency Department, and/or Case Management experience is helpful).
• Ability to assess patient's clinical status for admissions, observation or discharge.
• Ability to work both independently and collaboratively.
• Ability to self-troubleshoot and efficiently move through day
• Ability to be independent and reliable to complete daily tasks and workflow.
• Excellent organizational skills with the ability to multi-task and prioritize workload in a fast-paced environment while maintaining attention to detail and accuracy.
• Client service oriented (both internal and external).
• Positive attitude, ability to influence.
• Excellent written and oral communication skills, including strong presentation skills.
• Creative and persistent problem solver.
• Able to handle confidential material in a reliable manner.
• Ability to interact and communicate with individuals at all levels of organization (internal and external).
• Ability to assess patient's clinical status.
• Proficient with electronic medical record systems.
• Ability to set and join meetings, communicate through TEAMs, email, and phone.
• Proficiency with Microsoft Office Suite, including advanced Outlook, Word, Excel, Visio, Microsoft Project and PowerPoint skills.

Education and Experience:

Education
• Associates or Bachelor's Degree in nursing or LPN certification preferred or related field

Experience
• 3+ years of experience in case management in emergency or acute care setting

Other details:
• Sitting at desk for up to eight hours (w/breaks)
• Working on computer for up to eight hours (w/breaks)
• Primarily weekends with flexibility for days off when planned.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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