[Hiring] Student Success Manager @Orbit Talent
Student Success Manager
Location: Remote (U.S.-based preferred)
Company: GO! Coaching
Employment Type: Full-Time
About GO! Coaching
GO! Coaching empowers Loan Officers to grow their mortgage businesses through high-impact coaching programs that blend traditional sales strategies with modern execution. We're results-obsessed and deeply committed to helping our students take control of their careers, grow their income, and become top performers in their market.
Our culture is built on accountability, ownership, and transformation. If you're driven, direct, and passionate about helping others win—this role is for you.
About the Role
We're looking for a high-energy, results-driven Student Success Manager (SSM) to guide our coaching students through their growth journey. This isn't your typical support role—it's a pseudo-sales + accountability position focused on ensuring students stay committed, engaged, and aligned with the goals they set when they joined.
Your mission: keep students plugged in, eliminate excuses, and challenge disengagement. You'll combine coaching, tough love, and re-enrollment strategies to help students own their success and prevent churn.
What You'll Do
- Onboarding & Orientation
- Lead dynamic group onboarding sessions for new students.
- Set clear expectations, goals, and accountability structures from day one.
- Build initial momentum by establishing a success-oriented mindset.
- Student Engagement & Accountability
- Conduct live 1:1 calls with each student at least every 3 weeks.
- Challenge excuses and eliminate hesitation or limiting beliefs.
- Reaffirm commitments, enforce accountability, and keep students emotionally and tactically engaged.
- Offer personalized guidance while holding a high standard—never coddling, always coaching.
- Portfolio Management & Retention
- Manage a portfolio of students through the full lifecycle of the program.
- Track student progress, proactively address obstacles, and drive long-term retention.
- Master the art of re-enrollment—reselling students on their own vision and the power of follow-through.
- Collaborate with internal teams to align support and coaching delivery.
- Drive Student Outcomes
- Maintain and improve key metrics:
- Student engagement rate
- Student attrition rate
- Satisfaction scores & testimonials
- Referrals & community activity
- Community Building
- Foster a positive student community through events, forums, and active participation.
- Address any student or group concerns with speed, confidence, and resolution-oriented leadership.
- What You Bring
- Proven experience in sales, coaching, customer success, or account management
- Excellent verbal communication and relationship-building skills
- Confidence to challenge and confront students while staying empathetic and empowering
- High personal discipline and organization—you'll manage dozens of students without missing a beat
- A genuine passion for growth, business coaching, and personal development
- Bonus Points For
- Experience in mortgage, real estate, or coaching industries
- Familiarity with CRM tools, Zoom, Slack, and task management platforms
- Background in performance psychology or behavioral coaching
- Why Join Us
- Mission-driven team committed to real results
- Remote flexibility with high autonomy and ownership
- Culture of excellence, accountability, and transformation
- Direct access to leaders and a chance to shape a fast-growing company
Want to learn more?
Watch this video overview of the company and role:
Student Success Manager Role – Loom Video
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