Claim Supervisor - Accident and Health

Title: Claim Supervisor - Accident and Health (Hybrid or Remote)

Location: Remote

Full time

The opportunity

We currently have an opportunity for a Claim Supervisor to join our Accident and Health team located in Denver, CO; Morristown, NJ or Plymouth, MN office on a Hybrid schedule, but open to remotely within the United States if not located near an Intact office. remotely within the United States. The Claim Supervisor is responsible for the supervision of claim representatives, both inside and/or outside to ensure appropriate claim handling and outcomes. Develops plans, analyzes results and oversees daily work of direct reports. Reviews and provides technical direction or recommendations on claims of various complexity and exposure. Monitors claim quality, customer feedback and claim reports to ensure compliance with regulatory requirements, customer satisfaction and achievement of objectives. May do the work of subordinates as required. Some of the Claim Supervisor responsibilities include but are not limited to:
• Supervises day-to day activities and priorities of claims staff including the management of claims assignments and ongoing guidance of specialty claim files.
• Ensures execution of claim handling strategies; including appropriate determination of coverage, liability and damages.
• Monitors reserving activity to ensure compliance with corporate policy.
• Reviews and documents recommendations for claim disposition; including evaluation, negotiation and settlement of claims in excess of staff authority levels.
• Reviews and analyzes claim reports to identify and address trends. Recommends strategies to correct adverse trends.
• Monitors vendors, independent adjusters and appraisers to ensure service quality.
• Manages unit staffing issues; including ensuring appropriateness of staffing levels, creating, implementing and monitoring of performance management activities for direct reports.
• Identifies skill gaps of staff and establishes appropriate training needs. Develops and delivers effective training and cross-training plans.
• Stays abreast of state license requirements for staff and ensures continuing education as required.
• Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively.
• Anticipates and meets all customer needs (internal and external).
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The expertise you bring
• Bachelor’s degree or equivalent experience required.
• Minimum of 5-7 years of General Liability and Auto Bodily Injury claims experience, with 1-3 years of supervisory experience.
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Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires but your recruiter will share more specific compensation information with you during the hiring process. The typical base salary range for this position is: $87,000 – $123,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Hoboken, NJ; and the New York City metro area, the base salary range is $110,000 -$128,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include:
• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
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Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

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