Help Desk Support Professional 2

Help Desk Support Professional 2 provides support to end users for application and system issues and provides ongoing support to basic product management functions. The Help Desk Support Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Help Desk Support Professional 2 identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and ticket requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Understands department, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, but requires some direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications
BS/BA in Business, Health Care Administration, technology or equivalent education and/or experience
Less than 5 years of technical experience
Keen verbal and written communication skills
Proven ability to establish and maintain strong professional, collaborative relationships
Masterful problem-solving skills
Skilled in quantitative data analysis techniques & product management tools (i.e. SQL, Jira, ADO)
Proficient in use of Microsoft Office products
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications: Experience working in SalesForce CRM Experience working in agile product management environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

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