Medical Billing : AR Follow-up Specialist
Job Description
Business Title: AR Follow-up Specialist
Team: Billing
Reports To: Medical Billing Manager
FLSA Status: Exempt
Prepared By: Human Resources Director
Prepared Date: 10/31/2023
Approved By: CEO/HR Director
POSITION SUMMARY: The Follow-up Specialist responds to incoming calls, follow up and provide care coordination services to designated callers and clients.
- ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Respond to calls from clients, providers, educators, health professionals and social service agencies about health care services.
- Use telephone, email, and text platforms to link families with screening tools & provide results, referrals and learning activities.
- Follow up with screening reminders and care coordination to ensure that families access services.
- Help identify, document, and resolve service gaps and barriers.
- Handle document calls, collect required data and produce reports.
- Engage in collaborative problem-solving to identify and prioritize problems and potential solutions.
- Assist in setting appointments, providing reminders and follow-up with client.
- Other duties as assigned. QUALIFICATIONS & SKILLS:
- Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience.
- Strong knowledge of administrative and clerical procedures.
- Proficient in computers and relevant software applications and practice management technology.
Possession of strong problem-solving skills and sound judgment.
Ability to
Communicate effectively both orally and in writing.
Demonstrate proficiency in MS Suite
Establish and maintain cooperative and effective working relations with others.
Learn, apply and explain policies, procedures, rules, and regulations.
Analyze situations accurately and determine an effective course of action.
Plan and organize work.
Work confidentially with discretion.
Collaborate with others and build effective relationships with internal and customers to achieve goals.
Knowledge of
Customer service principles and practices.
Modern office practices, procedures and equipment.
Correct English usage, grammar, spelling, punctuation and vocabulary.
Oral and written communication skills
Achieve team goals while demonstrating organizational values and utilizing
resources responsibly.
Be proactive and take initiative.
Exhibit high level of quality through attention to detail and monitoring of work.
Possession of strong organizational skills.
Excellent verbal and written communication, as well as exceptional interpersonal
communication skills.
Work independently on assigned tasks, as well as to accept direction on given
assignments.
Deals with confidential information and/or issues using discretion and judgment.
PREFERRED EXPERIENCE:
Prior medical billing and administrative experience in a private medical office.
Customer service.
SUPERVISION EXERCISED:
None
WORK ENVIROMENT & PHYSICAL DEMANDS:
Ability to communicate clearly in person and over the telephone
Ability to read written material and computer screens.
Ability to enter data into a computerized record and to spend multiple hours on telephone & computer
Occasional lifting (up to 40 pounds)
GENERAL SIGN OFF: GENERAL SIGN OFF: All employees have a responsibility to comply with our organization’s policies and procedures, adhere to our Code of Conduct, complete required compliance training modules, and report any observations of non-compliance.
AGREED TO:
_____________________________________________ __________________
Employee’s name (PRINT) Date
_____________________________________________ __________________
Employee’s signature Date
Job Type: Full-time
Pay: From $20.00 per hour
- Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Experience:
- AR Follow up : 1 year (Preferred)
- Third Party Billing (RCM): 1 year (Preferred)
- Claims billed for post acute care services: 1 year (Preferred)
Work Location: Remote
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