Web Multi-Media Content Consultant
- Description:
- This is a remote position.
- Objective: A professional is required to conduct moderated usability testing of a web presence to improve user task success.
- The goal is to ensure that users can efficiently complete their tasks, such as accessing and understanding government services online.
- Tasks: Moderated Usability Testing: Conduct four usability tests annually with a target audience.
- Facilitate one-on-one moderated usability sessions.
- Observe and record user interactions for evaluation.
- Document findings related to usability and accessibility.
- Usability Test Execution: Attend a kickoff meeting to confirm approach, target audience, and test scenarios.
- Develop testing materials, including participant instructions, invitations, consent forms, and facilitator guides.
- Recruit participants, ensuring a mix of mobile and desktop users across various locations.
- Schedule and manage test sessions remotely.
- Obtain consent and record participant sessions.
- Upload session recordings for internal access for 12 months post-testing.
- Reporting and Recommendations: Provide a PowerPoint presentation for each usability test, covering: - Task success rates and completion times.
- Identified usability and accessibility issues.
- Video clips demonstrating key findings.
- Expert recommendations for improving information architecture, page layouts, navigation, labels, and wording.
- Present findings to the web strategy team and stakeholders.
- Deliverables: Testing Materials: Participant instructions Invitation emails Consent forms Finalized task scenarios Facilitator’s guide Format: Microsoft Word (one per usability test) Results Presentation: PowerPoint presentation summarizing usability test findings.
- Delivered within 60 days of the kickoff meeting for each test.
- Work Conditions: Remote work. Meetings - Conducted virtually, with scheduled and ad hoc sessions. Travel - No travel required.
- Requirements:
- Language Requirements: Work conducted in English, with 30% of testing in French.
- Deliverables provided in English; translation handled separately.
Benefits:
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