[Hiring] Program Coordinator @Sentinel Blue

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Role Description

We are seeking a proactive, relationship-driven Program Coordinator to join our collaborative team. This individual plays a vital role in ensuring our clients receive exceptional support, fully leverage Sentinel Blue's cybersecurity solutions, and successfully achieve their business, compliance, and security goals.
• Serve as the primary point of contact for clients post-onboarding, ensuring a seamless adoption experience, training, and ongoing support.
• Build and nurture strong relationships with clients, deeply understanding their business needs and driving their security maturity.
• Proactively monitor client satisfaction and solution usage, identifying opportunities to enhance value and expand service adoption.
• Facilitate regular client meetings and performance reviews to align with security objectives and compliance requirements.
• Collaborate closely across internal teams to ensure smooth delivery of customer requests and timely resolution of issues.
• Combine account management, technical support, and customer success strategies to deliver exceptional client experiences.
• Track and report key client success metrics, ensuring retention and satisfaction.
• Translate customer feedback into actionable insights to improve service delivery, internal processes, and product development.

Qualifications
• 1-3 years of experience in customer success, account management, or a related client-facing role, preferably within the cybersecurity or technology sector.
• Exceptional interpersonal and communication skills, capable of clearly conveying complex concepts.
• Proven ability to manage multiple clients, prioritize effectively, and achieve high customer satisfaction.
• Strong problem-solving capabilities, with a focus on delivering proactive, strategic solutions.

Requirements
• U.S. citizenship

Desired Qualifications
• Foundational knowledge of Microsoft Azure environments
• Familiarity with government contracting, regulatory compliance, or cybersecurity best practices
• Experience in a managed service provider environment

Benefits
• Fully paid individual healthcare, vision and dental insurance for the employee.
• Paid certification and training opportunities.
• Three weeks of paid vacation + 10 paid holidays.
• A supportive environment with a focus on keeping healthy work-life balance.
• Retirement benefit (401k) with company match.

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