Content Developer, Content Operations and Strategy

Description

We are looking for an experienced content developer who can create and edit helpful process documents. The ideal candidate is passionate about developing clear, concise, and straightforward content for internal audiences. They have a proven track record of delivery high-quality content in a fast-paced environment, and enjoy driving improvements in content readability, discoverability, and usability. With the help of our style guide, you will document operational processes for a global audience. You are not a copy editor; you are the owner of the associate experience. You are able to create clarity out of ambiguous situations.

Key job responsibilities

You will work with Program Managers and Business SMEs to execute on requests to create or update standard operating procedures (SOPs), help pages, emails, and other various selling partner support documents to resolve Selling Partner issues and questions. You will execute on requests to expand help articles and support documents to cover new store launches, and you will review and proactively improve existing help articles in our library. You are able to proactively identify and collect all the information needed to be able to write the best possible process documentation.

A day in the life

You will pull requests from a queue in Adobe Workfront, or have them assigned to you. You will review the required deliverables, ask the process owner any questions you might have, and get started on editing. Once you’re done editing, you will send the content off for translations. When you receive the translations back, you will stage and publish the update. You might run our office hours, giving advice and guidance to potential customers, and might meet with requesters to resolve complicated queries. You will also attend team meetings.

About The Team

Selling Partner Support strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. Within this organization, the Content Operations and Strategy team creates and maintains Selling Partner help articles used by our team of Associates to resolve Selling Partner issues and questions. We measure success by having clear and simple content that answers readers' questions before they arise. We are based in the USA, Costa Rica, Ireland, Spain, and India. We have a mixture of staff working from an Amazon office and staff working remotely.

Basic Qualifications
• Demonstrates high level skills of editing, writing, or proofreading documentation.
• Edits, codes, and publishes content for feature updates or major launches created by a single or multiple teams across priority levels
• Demonstrates high level of experience using a content management system.
• Understanding of DITA.
• Understanding of HTML and XML.
• Demonstrates high level skills of managing complex content projects.
• Experience writing for localization.
• Mastery of verbal and written English.

Preferred Qualifications
• A Bachelor’s degree or higher.
• 3-5 years’ experience managing content projects of medium or high complexity.
• Demonstrates high level skills of setting content strategy and information architecture.
• Demonstrates high level of CMS expertise, including updating and publishing the CMS hierarchy; starting to troubleshoot complex issues.
• Experience using Workfront.
• Experience in program or project management.
• Experience working with a translation process.
• Higher levels require ability to communicate across an increasing diversity of areas (for example, trademarks, legal, marketing, regulatory, finance, PR, third-party entities, etc.).
• Able to prioritize and manage multiple stakeholder needs in a fast-paced environment.
• Advanced understanding of DITA.
• Advanced understanding of HTML and XML.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $64,400/year in our lowest geographic market up to $137,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company - Amazon.com Services LLC - A57

Job ID: A3035566

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