Clinical Administrative Assistant

Position Summary Details

The Clinical Administrative Assistant will be a true business partner to a group of physicians and other staff providing comprehensive administrative support. Initiative and sound decision-making skills will allow the Assistant to achieve objectives periodically reviewed by their supervisors. The Clinical Administrative Assistant will work directly with our physicians, client case managers and payers. The ideal candidate will possess and apply specific experience and knowledge to the completion of assignments, exercising discretion and judgement in the process. Excellent organization and communication skills are required to ensure proper scheduling, reporting, and execution of tasks. Strong working knowledge of Microsoft Office applications is a must.

Essential Duties & Responsibilities

The essential functions include, but are not limited to the following:
• Regularly update and distribute department-specific reports and spreadsheets
• Maintain and update contact details and relevant information for Physician Advisors and clients
• Oversee the timely updating and distribution of Administrator on Call tracking
• Maintain and update PTO tracking and requests for all Physician Advisors
• Follow up on client requests and deliver the necessary information
• Managed the submission process for supplemental reimbursements for full-time Physician Advisors
• Support the implementation and training process for new Physician Advisors joining the P2P team
• Effectively manage and prioritize physicians’ time and calendar for peer review phone calls, collaborating with colleagues across multiple time zones, including the client hospital case manager, the medical director for the payer involved, and the XSOLIS physician advisor
• Managing the peer review queue including updating the queue with those assignments and tracking the schedules of the XSOLIS PAs for these calls
• Conduct phone calls daily to the payers in order to schedule P2Ps between Xsolis Physician Advisors and the payer’s Medical Directors
• Daily monitoring and follow up of outstanding P2P calls
• Consistently monitor the department email inbox and respond promptly to inquiries from case managers, internal team members, and cross-functional departments
• Collaborate and cross-train with other clinical administrative staff to cover tasks and duties as needed when someone is out of the office
• Additional functions, tasks, and special projects as deemed appropriate and warranted

Minimum Qualifications (Knowledge, Skills, and Abilities)
• Clinical experience not required but helpful
• Ability to manage various tasks concurrently
• Ability to understand needs and deliver results on time
• Ability to work under pressure and tolerate frequent change
• Highly organized with exceptional attention to detail
• Excellent communication, organization, interpersonal and telephone skills
• Exhibits polite and professional communication with colleagues and clients via phone, mail, and e-mail.
• Demonstrates strong technical aptitude with advanced proficiency in Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, and Teams.
• Ability to build strong relationships and collaborate with internal teams

Supervisory Responsibilities

This role does not have any direct reports and is a single contributor role.

Working Environment and Travel Requirements

Work is typically in a normal office administrative environment involving minimal exposure to physical risks. Position requires little to moderate physical activity. Mostly sedentary work exerting up to 10 pounds of force occasionally or a negligible amount of force to lift, carry, push, pull, or otherwise move objects. Work involves sitting most of the time, but may involve walking or standing for brief periods of time. No significant stooping is usually required.

About Us

Xsolis is an AI-driven technology company with a human-centered approach, fostering collaboration between healthcare providers and payers through real-time transparency, objective data for increased accuracy and alignment of medical necessity decisions, and more efficient outcomes. Dragonfly®, its AI-driven proprietary platform, is the first and only solution to use real-time predictive analytics to continuously assign an objective medical necessity score and assess the anticipated level of care for every patient, enabling more efficiency across the healthcare system. Xsolis is headquartered in Franklin, Tennessee.

Our Values:
• Team First
• Client Passionate
• Always Curious
• Deliver Excellence

Xsolis has been ranked on the Inc. 5000 and Deloitte Technology Fast 500 lists in both 2022 and 2023 as a fastest-growing private company, and was named 2022 Best in Business among private companies by the Nashville Business Journal. Xsolis executives have been featured in Becker's Hospital Review, Becker's Payer Issues, Chief Healthcare Executive, CIO Review, Managed Healthcare Executive, Medical Economics, HIT Consultant, Healthcare IT Today, among other leading publications.

For more information, visit www.xsolis.com.

Where We’ll Go Together

Our company will become the new standard for utilization management. You’ll be a core part of realizing that goal and a valued contributor to the culture and climate we wish to create. Our wins are your wins, and we’re dedicated to making you feel your work matters (it truly does).

If any of this speaks to you, let’s get in touch.

Candidates must successfully pass a background check and drug screen prior to beginning employment with XSOLIS.

XSOLIS is an equal opportunity employer that is committed to hiring based upon merit, skills, experience, and qualifications. We recognize the importance of an inclusive and diverse workforce that celebrates all individuals from all walks of life. We encourage everyone to apply regardless of gender identity, race, veteran status, age, sexual orientation, or any other protected class.

All employees of XSOLIS fall under the same security role, which includes access to sensitive information, including proprietary data and PHI.

All official communications from our recruitment team come from emails ending in @xsolis.com or @echo.newtonsoftware.com. Job offers are only extended after a formal interview process, and any offer will come through official channels. You can verify postings on our official careers page: https://www.xsolis.com/about/careers.

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