Technical Account Manager
We are looking for a Technical Account Manager to provide hands-on technical services to our Enterprise customers by supporting, developing and providing guidance over Didomi’s Privacy Suite and available features. A Technical Account Manager creates added value as an expert and trusted advisor for how compliance translates to business value while keeping technical performance and constraints in mind.
Working with the presales, product and engineering teams to evaluate use cases’ feasibility on premium features, CMP integrations and PMP integrations or style custom development(s)
Ensuring technical calls punctually or regularly, and email follow-up for customers having subscribed to dedicated “premium” support, and work closely with their account management team to keep them satisfied
The key responsibilities are listed below:
Handling enterprise customer relationships and technical advisory:
Handling presales and technical feasibility evaluation:
Handling premium support and customer follow-up:
Handling custom development for PMP integrations, PMP mockups and widgets styles & CMP integrations:
Helping with customer care and technical support internal operations:
Working with internal teams, mainly product and engineering to:
What your job won’t be:
Profile:
Nice to have:
Recruitment process:
HR Screen to assess your motivations and understanding of the position
Technical test to assess your technical skills and capabilities to find solutions and solve problems
Interview with the hiring manager to assess hard and soft skills for the position
Final interview with a founder to assess your capacity to handle large technical customers
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