Operations Command Center Engineer (OCCE2)
Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an immediate opening for an Operations Command Center Engineer 2 (OCCE2). The OCCE2 will be responsible for handling escalated incidents as referred by OCCE1, performing deeper troubleshooting, incident management, and root cause analysis. This individual will provide technical expertise to ensure uptime and efficiency in the operations of IT systems, applications, and infrastructure, and will be involved in maintaining and updating monitoring tools, processes, and cloud-based solutions to enhance operational efficiency. Contributes to key areas such as network management, system administration, and automation.
KEY RESPONSIBILITIES
EDUCATION/EXPERIENCE
Education: Minimum of High School diploma or equivalent required. Bachelor's degree in Computer Science, Software Engineering, or related discipline preferred.
Experience: Minimum of 3 years of experience in IT operations, HelpDesk, or similar roles, with a minimum of 1 year of experience with VPN, remote access technologies, and network monitoring required. Experience with Windows, Linux, and/or Mac OS administration.
PREFERRED CERTIFICATIONS
SKILLS NEEDED: Network & Infrastructure Management
SKILLS NEEDED: System Administration
SKILLS NEEDED: Cloud & Virtualization
SKILLS NEEDED: DevOps & CI/CD
SKILLS NEEDED: Security & Compliance
SKILLS NEEDED: Database Management
SKILLS NEEDED: Monitoring & Observability
SKILLS NEEDED: End-User Support & Troubleshooting
SKILLS NEEDED: Automation & Scripting
SKILLS NEEDED: Project Management & Documentation
SKILLS NEEDED: Data Analytics & Reporting
WHAT WE OFFER
This pay scale is an estimate of the salary range the employer reasonably expects to pay for the position based on potential employee qualifications, operational needs and other considerations consistent with applicable law. The actual salary may be above or below the range. The pay scale applies only to this position and only if it is filled in Sacramento, California. The pay scale may be different for other positions or in other locations.
Additional Information
ABOUT US
With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.
At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.
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