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Service & Sales Representative

Remote, USA Full-time Posted 2025-07-27

Our client provides application engineering, technical services, and manufacturing to supply the components you need for your machinery. Their experience and knowledge about your equipment allows us to design parts that truly work… for you! They have over 80 years of combined experience in the paper industry helping customers identify and solve their drive train problems. See below to learn more about our philosophy.

The Service & Sales Representative will provide, support and perform work relating to customer needs through “best practices” in the field. To maintain the highest integrity in representing the company while working with little to no supervision. Deliver a high quality of sale and workmanship while representing the company at all times in the highest standards of professionalism.

JOB REQUIREMENTS

  • Outstanding organizational skills with high attention to detail
  • Participate in on-site sales and gear inspections, allowing you to become familiar with our product and your territory
  • Develop technical knowledge to effectively communicate products and gear inspection services to customers in your territory
  • Build and maintain strong relationships with your customers, understanding their needs and communicating solutions
  • Maintain consistent contact with existing customers and make cold calls to prospective customers in your territory
  • Responsible for making in-person visits to prospects and existing customers, generating leads and quotes all the way to sale
  • Create, submit and follow up on Quotes and RFQ’s
  • Document and track progress for new and existing business opportunities; rate high, medium, and low potential
  • Maintain accurate records of all interactions with new and existing customers and update the information in the Database
  • Provide regular updates on progress, challenges, and opportunities to the PTS
  • Technological capabilities and understanding to communicate in today’s business environment
  • 50% Travel.
  • Maintain monthly itinerary: wall calendar, outlook calendar
  • Submit daily briefs and weekly reports (defined at hire)
  • Ability to read blueprints and drawings
  • Ability to descend/ascend on ladders or any other needs to elevate/descend in a safe manner
  • Provide services and customer support during field visits
  • Tie workflow to schedule
  • Manage on-site projects in expected time schedule with little supervision
  • Diagnose errors or technical problems and determine proper and cost-effective solutions
  • Follow all requirements for time-keeping and billing purposes
  • Must hold a valid driver license in good standings
  • Operate the vehicle in a safe manner
  • Cooperate with technical team and share all information to the company
  • Comprehend customer requirements make appropriate recommendations
  • Maintain a professional appearance at all times
  • Other duties as assigned
  • This individual must be a team player and flexible to his(her) job assignments
  • Work required hours
  • This individual will follow all Company Policies and Standard Operating Procedures

    • QUALIFICATIONS

  • High School diploma/trade school or College degree (experience also will do in lieu of degree)
  • Must have 2 years of serviceEXPERIENCE IN PAPER INDUSTRY
  • Ability to follow directions with minimal supervision
  • Must be able to work individually and as a part of a team
  • Must have good sense of smell, hearing, and including good vision as these are of vital importance as safety issues in the Shop; normal working conditions in main office
  • Must be able to lift up to 60 pounds

    • Above base plus uncapped commissions with company vehicle

    Additional Information

    Core Values and Beliefs

    We know that quality relationships with our employees, customers, vendors, and community are the key components to our long term survival.

    Mission Statement

    We will produce quality products at a fair price and on time. We will also provide outstanding customer service.

    Integrity

    Our words and actions will be honest and ethical.

    Respect

    We treat all people with courtesy and respect, valuing their contributions.

    Responsibility

    We take responsibility for our actions and honor our obligations while meeting individual, organizational, and community needs.

    Customer Service

    We are committed to understanding our customers which allows us to meet or exceed their needs.

    Innovation

    We are constantly looking for ways to improve. We embrace change as an opportunity.

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